Sr. Program Manager
About The Position
At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture. The primary role of the Senior Program Manager is to manage a portfolio of midsize to large market accounts. The position is focused on achieving a high level of client retention, increasing profitability and strengthening client relationships within a portfolio of Business Travel accounts. The Sr. Program Manager’s role is to grow and increase revenue through exceptional relationship management and consultative skills, ability to understand client needs and identify innovative solutions.
Requirements
- Strong financial acumen and analytical mindset for leveraging key drivers of profitability
- Excellent written and verbal presentation skills
- Excels in a team environment, liaising across divisions with minimal supervision
- Demonstrates ability to drive change
- Exceptional relationship building
- Problem solving abilities and decision-making skills
- Excellent organizational skills with keen attention to detail
- Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines
- Travel Industry Required
- 3+ years of experience in account management, program management, or a client-facing consultative role
- General working knowledge of the following: Google Workspace, Internet searching, MS Office (e.g. MS Word, Excel, Power point), MS Outlook, CRM tool.
- Ability, to communicate in standard business English both written and spoken.
- Ability to read and comprehend simple instructions, correspondence and memos.
- Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.
Nice To Haves
- Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company: Initiative and Creativity, Judgement, Cooperation / Teamwork, Quality of Work, Reliability, Support of Diversity
Responsibilities
- Proactively identify new opportunities and deliver strategic solutions
- Develop understanding of key business drivers and company culture for customer focused solutions
- Collaborate with clients in-person on business planning, quarterly analysis, bi-annual and annual reviews, and supplier negotiation support
- Enhance value proposition through policy consultation, benchmarking, technology road mapping, and optimizing online solutions
- Show Return on Investment in travel through increased cost savings, outstanding customer service and greater control of spend
- Promote client growth with Atlas products and services (Meetings & Incentives, Vacation Travel, etc.)
- Provide Business Intelligence through delivery of suite of reports that is timely and reliable in support of the client’s goals, guidance on travel-related cost savings opportunities, project scoping, program monitoring and trend analysis, and other responsibilities, as required for the client’s Travel Management Program.
- Facilitate Implementation process, liaise for internal departments, a communication focal point and manage terms of service level agreements
- Communicate current Industry events, forecasts, vendor updates and security alerts
- Support of internal/external projects as required
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
