Sr. Program Manager

Spread Your Wings, LLC.•Garden Grove, CA

14d•$74,000 - $78,000•Hybrid

About The Position

Two years ago our company expanded into Southern California and we are ready to add the Sr. Program Manager position. This position will be located in the Los Angeles, San Gabriel or Garden Grove area. The Senior Program Manager of Supportive Living Services (SLS) reports directly to the CEO and is directly responsible for oversight and supervision of all operations and employees assigned to the Southen California region. The manager will perform assigned duties as needed, to ensure all operations are effectively monitored and completed, will also provide guidance and supervision of all management team members of their respective branches/offices and will also engage with key personnel from regional centers, family members of clients, and other key figures in the community that provide essential support to the company. This is NOT a remote position, so candidates must be available to work in the field (office or community).

Requirements

Experience working with the regional centers
Must possess excellent people-skills to engage and network with key members of the community, including regional center personnel, social workers, DDS personnel, and other significant figures in the surrounding community.
Have prior experience working with a multidisciplinary team in service delivery to individuals with behavioral/mental/developmental challenges.
Familiar with developing, evaluating, monitoring of policies, procedures, and protocols.
Must be able to attend and participate in meetings, calls, video meetings, etc. reliably, including effectively communicating any potential absences and delays, if applicable to situations.
Must possess excellent communication skills (verbal/written) and have working knowledge of computer applications and software.
Have experience working with various electronic health records (EHR) systems and learn quickly on new, work-relevant applications and software.
Must be travel as needed to office, regional center and client's residence as needed.
Handle multiple tasks and complete them in a timely manner with minimal supervision and direction.
Experienced with resolving personnel conflicts and disagreements between colleagues, customers, and other key business vendors and stakeholders.
Must be experienced and possess skills in handling unexpected challenges and emergencies within program operations, with the ability to assist others during crisis situations.
You have the ability to inspire others.
Possess skills to maintain a strong focus on interventions and resolutions as opposed to premature actions and/or reactive interactions in haste.

Nice To Haves

Prior work experience performing internal/external audits and program reviews.
Familiarity of the Lanterman Act and Title 17 regulations/codes a plus.

Responsibilities

May act as an Interim Program Manager for a new or establised location
Monitor and evaluate performance, including clinical, financial, and personnel of all assigned programs.
Will serve as the key contact with regional center personnel and other external customers and/or vendors.
Monitoring and implementing business plans, financial goals, and quality service delivery to clients.
Supervise and support Program Managers and their assigned reporting personnel.
Facilitate meetings/discussions to ensure all components of program operations (fiscal, clinical, and logistical) are performing up to expected standards and towards business plan goals.
Attend relevant meetings with regional centers, Department of Developmental Services, internal departments, and other relevant business-related entities, as required and recommended.
Collaborate with CEO to develop strategic business plans and methods of execution to ensure appropriate operational plans are implemented to meet goals and expectations.
Maintain consistent relationships to ensure service delivery and performance are reflected positively to all clients and their key family members.
Oversight and monitoring of all critical/significant incidents that occur in assigned programs and projects.
Ensures that referral flow and service commencement are taking place on a consistent basis, applicable to business growth plans.
Collaborate with the Compliance Department to facilitate and plan internal audits and program reviews.