Sr. Program Manager

Mercalis • Morrisville, NC

2d • Onsite

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. As the Sr. Program Manager you will have primary oversight of assigned therapeutic area within a Patient Support Program. You will also serves at the primary client contact for program(s). This includes managing the day-to-day activity of program and supervise the assigned program staff. To succeed, you will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Sr. Program Manager reports to the Program Director.

Requirements

• Bachelor’s degree in relevant discipline or equivalent work experience
• 5 - 6 years of experience working in Reimbursement, Pharmaceutical Manufacturing or Patient Services
• Experience reporting and communicating trends to client
• Excellent PC skills including Microsoft Office and Internet experience; excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong affinity to work with patients, display empathy, and have a desire to engage and support the treatment access process
• Strong communication skills, written and verbal are essential

Nice To Haves

• Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.

Responsibilities

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage day-to-day activity of the program operation, including supervision of staff
• Directly or through indirect leadership, drive assigned performance responsibilities of team and team members
• Define areas for analysis and partner with data analyst team to create reports and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the program as a whole
• Present of program information to internal and external customers
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Own program budget and invoicing with internal and external stakeholders
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• May assist with User Acceptance Testing to support program
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• The ability to support initial contracting process and potentially own the contract renewal proces
• Take responsibility to share best practices with other PM colleagues
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior