Sr Program Manager, Sales Operations - Retail Workforce Management
About The Position
Leads cross-functional programs that move retail labor planning, forecasting, budgeting, and scheduling to a demand-driven model. The goal is to align staffing with customer demand, improve the employee experience, and increase the return on labor investment. Supports Retail Labor Initiatives within Consumer Group – Retail Operations. Develops labor strategies and provides oversight for the business group. Leads program kickoffs, requirements and specification reviews, and other meetings. Supports pilots, phased rollouts, and field implementations, translating labor changes into practical tools and communications for retail leaders. Manages change, evaluates risks, assesses impacts on program delivery, and applies lessons and suggestions from each program to improve best practices. Other duties and projects may be assigned by business management.
Requirements
- Bachelor’s degree plus 5 years of related work experience, or an advanced degree with 3 years of related experience.
- Acceptable areas of study include Business, Finance, Economics, Sales, or a related field.
- 4–7 years of experience in organizational programs, project management, or a related area.
- 2–4 years of supervisory or program management experience.
- Workforce planning experience.
- Experience leading cross-functional programs from strategy through implementation, including project plans, risks, and dependencies.
- Experience analyzing data to produce business insights and recommendations.
- Experience presenting program updates, risks, and decisions to senior leaders.
- Microsoft Project.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Fully vaccinated for COVID-19 unless an applicable-law exception applies; T-Mobile requires proof of vaccination and considers qualifying exemption requests during the offer phase.
- Travel is required.
Nice To Haves
- Retail labor planning, demand forecasting, or scheduling optimization experience.
- Familiarity with workforce management platforms such as UKG.
- Experience partnering with Finance and Analytics on labor investment strategy, financial modeling, and business cases.
- Experience leading large-scale operational transformation or change management.
- Knowledge of retail performance metrics, including productivity, conversion, wait times, and labor efficiency.
Responsibilities
- Develop labor strategies and provide oversight for the business group.
- Lead kickoffs, requirements and specification reviews, and other meetings.
- Lead cross-functional programs supporting retail labor planning, forecasting, budgeting, and workforce execution.
- Develop and implement process controls to ensure department compliance with corporate and regulatory standards.
- Act as liaison between management and Retail group vendors and partners on execution and management.
- Create and manage teams that provide advanced statistical and status reporting on completed programs to major stakeholders.
- Identify and address cross-project dependencies.
- Support pilots, phased rollouts, and field implementations; translate labor changes into practical tools and communications for retail leaders.
- Bring changes and suggestions from each program to improve best practices.
- Manage change, evaluate risks, and assess impacts on program delivery.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
