Sr Program Manager - Revenue Operations
About The Position
The Sr. Program Manager of Revenue Operations (ROPS) leads cross-functional projects that enhance and scale revenue-generating processes, tools, and performance. This role is responsible for driving strategic initiatives from planning through execution, integrating data and insights to influence decisions, and ensuring sustained impact across the revenue lifecycle. The Sr. Program Manager partners closely with internal stakeholders, including senior leaders within Clinical Operations, to manage complex projects, improve billing systems and workflows, and elevate how Revenue Operations delivers value to the business. The ideal candidate is a strategic thinker and structured problem solver with a passion for improving financial outcomes, enabling teams, and navigating ambiguity. This role offers high visibility and impact across Revenue Operations and broader Business Operations teams.
Requirements
- At least 5-7 years of relevant experience in program or project management, preferably in Revenue Operations, Finance, or Analytics-related functions.
- Demonstrated success leading complex, cross-functional initiatives with high visibility and strategic importance.
- Proficiency in Excel, PowerPoint, and Outlook Microsoft applications.
- Advanced analytical skills with the ability to translate financial data into action. Proficiency in Excel, dashboarding, and data storytelling.
- Advanced communication and influencing skills, including experience presenting to executive audiences.
- Travel less than 5%.
Nice To Haves
- Healthcare industry experience preferred (e.g., understanding of reimbursement models or medical billing).
Responsibilities
- Lead Strategic Programs: Design and manage enterprise-level ROPS projects by defining scope, goals, timelines, and success measures to optimize the revenue cycle.
- Enable Process and Systems Improvements: Assess current-state billing, collection, and reporting tools; identify improvement opportunities; and implement scalable solutions to reduce friction and increase yield.
- Deliver Insights and Drive Decisions: Define key financial and operational KPIs, build dashboards, and provide progress updates to senior stakeholders with strong storytelling focused on revenue health.
- Influence and Collaborate Across Teams: Foster strong relationships across Revenue Operations, Finance, IT, and Field Operations. Navigate complex stakeholder environments to ensure alignment and coordination across large-scale transformations.
- Coach and Maintain Project Rigor: Provide mentorship and coaching to project managers, helping build team capacity and consistency in delivery within the RevOps department.
- Contribute to Team Culture and Growth: Promote a strong sense of team, connection, and shared success within the Revenue Operations organization.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
