Sr. Revenue Operations Manager

Crisp

8d

About The Position

Revenue Operations at Crisp sits at the intersection of GTM strategy, systems, and commercial execution. You’ll own the commercial process layer — the deal desk, contract operations, partner operations, and the day-to-day process management that lets our AEs and CS team do their best work. Our Systems Architect handles the technical stack. Our Head of Revenue Operations handles strategy and ELT-level decisions. What’s missing is someone who owns the layer in between: someone who translates commercial needs into process, builds and maintains that process end to end, and makes calls without waiting to be asked. As Senior Manager of Revenue Operations:

Requirements

• 5–8 years in Revenue Operations, Deal Desk, Sales Operations, or a closely adjacent role at a B2B SaaS company.
• Hands-on deal desk experience: you’ve structured complex deals, managed approval workflows, and worked directly with AEs and legal.
• Strong process ownership mindset — you don’t just document a process, you build it, maintain it, and hold people to it.
• Experience with contract tooling (PandaDoc, DocuSign, or similar) at an operational level.
• Fluency in Salesforce as a user and process manager (not a developer).
• Track record of running your own workstreams with minimal hand-holding.

Nice To Haves

• Experience at a company going through a GTM transformation or tech stack consolidation.
• Familiarity with Apollo, Gong, or similar sales engagement/intelligence tools.
• Experience managing or onboarding AEs to a revenue tech stack.
• Background in partnership operations or program management.

Responsibilities

• Own the end-to-end deal process: quote-to-close, contract routing, approval workflows, and signatory management.
• Manage and maintain our contract tooling (currently PandaDoc; DocuSign consolidation in flight).
• Be the first call for AEs when a deal gets complicated — structure, pricing exceptions, multi-year terms.
• Partner with legal and finance on contract templates, renewal workflows, and CLM as it evolves.
• Own the operational side of key partnerships (e.g., UNFI), including sell rules, agreement tracking, and internal coordination.
• Stand up operational processes for new programs (e.g., US Foods DataShare program currently launching).
• Build and maintain the internal knowledge base so AEs can self-serve on partner rules.
• Design and run onboarding for new AEs on our revenue stack (SF, Apollo, Gong, PandaDoc).
• Own the office hours program and act as the day-to-day RevOps point of contact for the commercial team.
• Partner with marketing ops on lead routing, event lead follow-up, and campaign execution.
• Identify friction in the sales process and drive the fixes, not just the analysis.
• Take ownership of defined RevOps initiatives from kickoff to completion — on time, with documented outcomes.
• Manage vendor relationships in your domain: renewals, QBRs, contract negotiations.
• Support the migration from legacy tools (HubSpot, Chili Piper) to our new commercial stack. The primary target system is Crisp Compass, our internally built and supported CRM.

Benefits

• We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed