Sr. Program Manager, Inventory Control / Quality Assurance (ICQA)

As an ICQA Senior Program Manager at Hims & Hers Health, Inc., you will play a crucial role in developing and executing the strategic roadmap for ICQA (Inventory Control and Quality Assurance). Your responsibilities will include driving process improvements, enhancing efficiency and accuracy, and ensuring customer satisfaction. You will collaborate with cross-functional teams, implement best practices, and leverage data-driven insights to optimize the supply chain, manage inventory, and uphold quality standards. Additionally, you will lead a team, foster a collaborative work environment, and provide executive reporting on performance metrics and strategic initiatives.

Develop and execute the strategic roadmap for ICQA, aligning with company goals and priorities.

Drive continuous improvement initiatives to enhance inventory accuracy and product quality.

Collaborate with stakeholders across Supply Chain, Operations, Quality Assurance, and IT to ensure seamless coordination of ICQA processes.

Build strong relationships to facilitate effective communication and problem-solving.

Identify areas for process improvement within the ICQA function.

Implement best practices and innovative solutions to streamline processes, reduce errors, and enhance overall efficiency.

Utilize data analytics and reporting tools to analyze key performance indicators (KPIs) related to inventory accuracy, product quality, and operational efficiency.

Make informed decisions and proactively address any discrepancies or anomalies.

Manage inventory reconciliation, cycle counting, and audit procedures to maintain accurate inventory levels.

Identify and address discrepancies and implement preventive measures.

Lead, mentor, and coach a team of ICQA professionals.

Foster a collaborative and high-performance work environment, promoting employee growth and development.

Identify potential risks related to inventory discrepancies, product quality, or process inefficiencies.

Develop and implement risk mitigation strategies to minimize disruptions to operations.

Lead cross-functional projects aimed at improving ICQA processes, systems, and tools.

Ensure projects are delivered on time, within scope, and meet desired outcomes.

Prepare and present strategic insights, performance metrics, and initiatives to executive leadership.

Communicate progress, challenges, and strategic recommendations to drive informed decision-making.

Lead large-scale projects and initiatives to transform and elevate the ICQA function.

Manage change effectively and ensure successful implementation of new processes and systems.

• BA/BS Degree plus 10+ years relevant background in the e-commerce logistics industry
• Distribution/Fulfillment experience in Pharmacy / RX inventory management
• Previous Inventory Control and Quality Assurance Management experience
• Demonstrated success in driving process improvements, operational excellence, and quality enhancement.
• Proficiency in data analysis tools and advanced technology solutions.
• Strong interpersonal and communication skills, with the ability to influence and collaborate across all organizational levels.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Google Application and Excel spreadsheet experience
• Project management certification (e.g., PMP) is a plus

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats