Sr. Program Manager - Change Management, WWGS BizOps

Amazon • Nashville, TN

7d

About The Position

Join a dynamic team that's revolutionizing the future of grocery retail at
Amazon. As a Sr. Program Manager for Change Management, you'll lead strategic
initiatives that transform our physical retail spaces in Whole Foods Market
locations. This role offers an exciting opportunity to drive innovation while
ensuring seamless execution of store modifications that enhance customer
experience and operational efficiency.

Your day might begin with reviewing proposed store modifications & program
changes with partner teams. You'll analyze the business impact of these changes,
create detailed project plans, and coordinate with various stakeholders to
ensure smooth execution. Throughout the day, you'll monitor ongoing projects,
resolve challenges, and ensure all modifications align with our customer-first
approach. You'll also spend time developing presentation materials for
leadership reviews and collaborating with cross-functional teams to optimize our
change management processes.

The Retail Growth and Development team is passionate about creating exceptional
shopping experiences through innovative store design and strategic improvements.
We're responsible for planning, designing, and maintaining Amazon's grocery
retail locations across the globe. Our team combines retail expertise with
data-driven decision-making to continuously enhance our stores' physical
environments. We value diverse perspectives and encourage creative
problem-solving to drive results that matter to our customers and communities.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 5+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Lead end-to-end management of store change requests, from initial assessment through implementation
• Develop and optimize change management processes while maintaining strong stakeholder relationships
• Analyze business cases and financial impacts for proposed store modifications
• Drive cross-functional collaboration with Design, Construction, Finance, and Operations teams
• Present recommendations and progress updates to senior leadership

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level