Sr. Professional Services Consultant
About The Position
Professional Services seeks a Senior Consultant to serve as a senior technical authority for enterprise messaging and email security architectures. This role partners with some of the world’s largest organizations to design, optimize, and operationalize resilient, high-volume messaging infrastructures integrated with advanced security and compliance controls. The ideal candidate has experience implementing and administering large-scale mail infrastructures and acting as a trusted advisor to enterprise architecture teams and security leadership for Fortune 100/500 companies. This role is responsible for aligning client business priorities with high volume SMTP routing and governance strategies, integrated with world-class messaging security.
Requirements
- 7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment
- Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC)
- Experience leading customer-facing architectural discussions in enterprise environments.
- Experience managing complex customer escalations and driving resolution
- Ability to influence technical strategy across multiple stakeholder groups.
- Demonstrated ability to write clear, informative technical documentation and deliverables
- Keen risk identification and resolution skills
- Demonstrated leadership and verbal communication skills
- Dedication to client service with a confident, comfortable in-person and virtual presence
- Strong organizational and project management skills; strong attention to detail
- Experience working in a fast-paced customer success or Professional Services organization
Nice To Haves
- Experience with Proofpoint’s Email Protection and Email DLP solutions
- Experience defining, implementing, and maintaining consulting best practices
Responsibilities
- Lead architecture and design discussions with enterprise technical and executive stakeholders.
- Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise-grade Mail Transfer Agent solutions (including Proofpoint Enterprise MTA, Email Protection, Cloudmark Security Platform, Sentrion).
- Act as escalation authority for complex mail flow and deliverability issues.
- Provide recommendations and best practices to optimize Proofpoint technology investment.
- Provide advice on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms.
- Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met. Partner to develop Proofpoint customer champions.
- Design high-throughput, resilient SMTP routing architectures.
- Optimize deliverability, reputation, and compliance posture.
- Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization.
- Contribute to strategic initiatives that improve customer adoption and operational maturity.
- Partner with Product/Engineering to shape roadmap based on field insights.
- Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
- flexible time off
- a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
- a three-week Work from Anywhere option
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
