Senior Professional Services Consultant

Yoodli AI Roleplays•Seattle, WA

14h•$160,000 - $185,000

About The Position

We’re hiring a Senior Professional Services Consultant to accelerate customer success post-sale by providing specialized, technical, and advisory support that goes beyond the standard Customer Success model. In this role, you’ll scope and lead technical implementations and integrations, solve complex reporting workflows, and customize Yoodli to fit customer needs through roleplays, personas, and scorecards. This role is perfect for someone who is eager to roll up their sleeves as a technical problem solver for Yoodli customers. If you like to build processes and structure to scale the company to new heights, this is for you. You’ll work closely with Customer Success, Support, and Sales Engineers, clarifying boundaries and delivering high-impact, billable work that drives adoption and outcomes. You will also design the Professional Services offering, process and possible future team.

Requirements

7+ years of experience in professional services, implementation consulting, or sales engineering in SaaS
Comfortable with both technical configuration (integrations, reporting workflows, system setup)
Thrive in cross-functional environments, balancing Customer Success, Support, and Sales Engineering touchpoints
Eager and hungry to learn and teach—excited to share your expertise as a technical advisor while delivering immediate impact
Enjoy translating customer needs into scalable, high-quality solutions

Nice To Haves

Prior experience with LMS, CRM, or SSO integrations
Background in sales engineering or technical consulting
Exposure to customer-facing training or content customization work

Responsibilities

Lead Technical Implementations: Own post-sale onboarding with a focus on LMS, HRIS, CRM, Convo Intelligence, SSO, and web embed integrations
Configure complex workflows and reporting solutions
Serve as the technical lead in customer rollout projects
Customize and Build Content: Create tailored roleplays, personas, and scorecards aligned with customer workflows
Ensure training and content are embedded and role-relevant for end users
Collaborate Across Teams: Work with CSMs (adoption and training), Support (technical troubleshooting), and Sales Engineers (pre-sales and scoping) to create a seamless customer experience
Clearly delineate responsibilities with other teams to reduce overlap and ensure efficiency
Define standard operating procedures
Collaborate on better professional services pricing and packages