Sr Product Owner – Digital Client Interface

Compeer Financial • Lakeville, MN

6h • Hybrid

About The Position

This position is responsible for the management of Compeer’s client facing tools. The incumbent uses the tools to build brand awareness, strengthen loyalty, and ultimately drive new and repeat sales. Collaborates internally and externally to deliver an exceptional, user-friendly, secure and engaging online experience across audiences aligned with Compeer’s mission, vision, and values. The incumbent provides advanced subject matter expertise, ensuring that client tools create value for Compeer, clients, and potential clients.

Requirements

• Bachelor’s degree in business, computer science, or digital related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Minimum of 7 years of experience in consumer/digital products.
• Advanced understanding of product strategy, product development lifecycle, market, industry, and client goals.
• Advanced project management skills, including a proven ability to think end-to-end, establish priorities, manage long-term projects, and manage multiple projects simultaneously.
• Proven client service skills and able to articulate product functionality both to technical and non-technical audiences.
• Demonstrated ability to meet deadlines, work independently, think creatively, and investigate thoroughly as well as an understanding of how process improvement and technology can collaborate to provide efficient business solutions
• Demonstrated success of leading consumer application and capability strategy and execution from concept to launch.
• Advanced experience using dashboards, metrics, and voice of the customer feedback to understand how customers interact with applications for their needs and make informed decisions on enhancements to increase adoption, engagement, satisfaction, and task accomplishment.
• Ability to lead, influence and inspire cross-functional groups.
• Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
• Skill in developing and maintaining interpersonal relationships.
• High level of integrity.
• Comfortable presenting to executive level leadership (internal and client organizations).
• Strong problem solving, decision making and organizational skills.
• Strong computer skills, including MS Office applications and customer relationship management (CRM) programs.
• Strong analytical skills with attention to detail.
• Flexible and adaptable to changing situations.
• Ability to remain objective in balancing business needs and risk.
• Ability to work independently and collaboratively with other teams to achieve goals and represent the business.
• Valid driver’s license.
• Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Develops overall product vision/roadmap in collaboration with other stakeholders (e.g. scrum master, scrum team, marketing, change management, business owners, etc.) and ensures they align with Compeer’s digital strategy.
• Supports and educates the development team on the product value, vision and purpose. Ensures that everyone has a solid understanding of what the product is meant to do.
• Manages product backlog and partners with cross functional stakeholders and business process owners to set priorities for each feature/project release.
• Collaborates with technology business partners, and business sponsor(s) to guide and support the product through the technology portfolio management process.
• Evaluates new tools and practices, and uses when they will benefit the product
• Gathers, interprets, and articulates user and business requirements/represents both client/market and business needs in product development; helps the team to understand and apply the voice of the client and business requirements.
• Anticipates and predicts long-range evolution of user and business needs and requirements.
• Approves stories; partners with scrum manager to groom backlog and plans development sprints; product increment and release planning.
• Drives ongoing improvements and efficiencies in product health, operational practices, tools and processes.
• Develops and provides training to Contact Center and Service Desk on system updates, enhancements, and process changes in order to support end users and client questions.
• Provides troubleshooting and advanced non-technical service support.
• Collaborates with Financial Officers and Relationship Managers to support client adoption and use.
• Collaborates with Marketing on usage of client facing tools.
• Collaborates with Business Technology, project management, data owners, process teams and leaders to ensure consistent and efficient utilization of products across the organization.
• Serves as the non-technical SME for the product across the organization and externally.
• Establishes and maintains professional working relations and communication with stakeholders, project team members, departments, and outside contacts relevant to the project. Presents and reports as needed to executives and other stakeholders to influence decision making, gain buy-in, and support digital first initiatives.
• Represents the Compeer brand in all aspects of service to clients, team members, partners, and other stakeholders.
• Advocates for the product strategy, roadmap, and status to key stakeholders and team members.
• Evaluates product metrics and KPIs to implement corrective action as needed.
• Collaborates with the CX team to implement user research, usability testing, and feedback as needed to support the product.
• Evaluates user value and ROI for product backlog and desired enhancements.
• With the business sponsor and a project team, generates and tests enhancement concepts; develops the business case.
• Facilitates and maintains relationships between Compeer and vendors/partners, negotiating contract service agreements, creating standards for the vendors and finding the best available vendors.
• Proactively works with vendor network for improvements to ensure quality and compliance to Compeer standards.
• Ensures the application successfully implements Compeer approved roles and profiles for identity and access management.
• Performs or supports non-technical remediation efforts in the event of a data or security breach.
• Collaborates with policy and process owners, ensures the product meets organization objectives and meets all security and financial audit criteria.
• Other duties as requested to meet the needs of the organization.

Benefits

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior