Sr. Product Manager - Health Benefit Solutions

Bank of America • Pennington, AL

11d • $104,000 - $171,600 • Onsite

About The Position

The Product Manager will support the Health Benefits Solutions product portfolio and lead development and ongoing management of the Trump Accounts Institutional Solution. The role translates business strategy, client and participant needs, regulatory requirements, and operational considerations into a product operating model, roadmap, and delivery plan. It coordinates cross-functional execution from concept and requirements through testing, implementation, launch, governance, enhancement, and ongoing business-as-usual support.

The position also supports traditional Health Benefits Solutions product responsibilities, including production support, incident and problem management, change management, vendor and platform coordination, client escalations, and product documentation. The role monitors performance, service health, client and participant experience, operational outcomes, and control effectiveness, and partners with business and control functions to maintain a sustainable, compliant, scalable, and well-controlled solution.

Requirements

• At least 5 years of experience in product management, product support, implementation, operations, technology delivery, or a related financial-services or benefits role.
• Demonstrated experience leading complex cross-functional initiatives from requirements through implementation and ongoing support.
• Experience developing business requirements, coordinating testing, managing issues and dependencies, and supporting production releases.
• Working knowledge of risk management, controls, governance, documentation, and escalation practices in a regulated environment.
• Strong written and verbal communication skills, including preparing concise materials for senior leaders and facilitating decisions across stakeholders.
• Ability to manage competing priorities, operate with incomplete information, and establish structure for a new or evolving product.
• Minimum education requirement: High School Diploma, GED, secondary school, or equivalent.
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• At least 7 years of relevant experience, including ownership of a benefits, savings, payments, recordkeeping, or institutional financial product.
• Experience with Health Savings Accounts, Flexible Spending Accounts, Health Reimbursement Arrangements, commuter benefits, or adjacent workplace benefits products.
• Experience launching a new product or capability with significant technology, operational, legal, regulatory, communications, and service dependencies.
• Experience working with external administrators, recordkeepers, financial institutions, government entities, or other third-party partners.
• Experience with product analytics, client feedback, service metrics, and continuous-improvement methods.
• Bachelor’s degree in business, finance, technology, healthcare administration, or a related field.
• Advanced degree or relevant product/project credential.
• Skills in business acumen, data management, oral and written communications, presentation, benefits plan development, business analytics, collaboration, executive presence, analytical and innovative thinking, benchmarking, problem solving, product management and lifecycle ownership, product strategy and roadmap development, requirements and process design, implementation and release management, user acceptance testing and defect management, production and incident management, risk and controls governance, stakeholder management, executive reporting, performance monitoring, client and participant experience, vendor and technology partner management, decision facilitation, change management, documentation, and training.

Responsibilities

• Own the Trump Accounts Institutional Solution product operating model, roadmap, implementation, rollout, and ongoing product lifecycle.
• Lead product requirements, prioritization, release planning, testing strategy, defect resolution, readiness assessments, and controlled production deployment.
• Develop and maintain product procedures, decision records, governance materials, controls evidence, issue logs, risk and dependency records, and executive status reporting.
• Coordinate with product, technology, operations, service, risk, legal, compliance, finance, communications, and other enterprise partners to resolve issues and drive decisions.
• Monitor product performance, service health, participant and client experience, operational outcomes, and control effectiveness; identify and manage corrective actions and enhancements.
• Support production operations, incident and problem management, change management, vendor and platform coordination, client escalations, and product documentation.
• Assess market, client, regulatory, and competitive developments and translate relevant changes into product implications, recommendations, and roadmap priorities.
• Develop business cases, implementation plans, communications, training, and stakeholder materials for new capabilities and material product changes.
• Facilitate governance routines and working sessions, communicate decisions and trade-offs, and escalate material risks or unresolved dependencies.
• Partner with business and control functions to maintain a sustainable, compliant, scalable, and well-controlled solution after launch.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business or group performance and contributions, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED