Sr. Product Manager

PetSmart • Phoenix, AZ

3d • Onsite

About The Position

The Sr. Product Manager is designed for an ecommerce expert that will be responsible for leading the strategy, vision, and roadmap for the customer-facing mobile app that serves our pet parents in their online and omni journeys. This role is responsible for articulating and setting the direction for a seamless browse, buy, and in-store experience that keeps our customers connected and informed. By partnering with stakeholders across the organization, understanding business needs and collaborating with the engineering teams, this individual will be responsible for bringing app features and enhancements to life.

Requirements

• 5+ years of Product Manager discipline
• Bachelor's degree in Business, Engineering, Digital, Analytics, Marketing or similar. Or equivalent work experience.
• Ecommerce experience, preferrably in retail
• Omnichannel experience would be a plus
• Strong presentation skills
• Experience using JIRA, Confluence and Sharepoint
• Google Analytics tools
• Product experience with Android and iOS mobile apps preferred
• Familiar with Scaled Agile Framework and Agile principles
• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

Responsibilities

• Defines the vision for the app, especially in the search and browse space, driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals.
• Leads Product Management ‘center of excellence’ by focusing on best practices and being an advocate for process improvements that impact the enterprise.
• Develops, prioritizes, communicates, and provides leadership with a product roadmap that creates best-in-class customer experiences based on understanding of the customer across all channels.
• Defines all KPIs for success of the products on the roadmap; continuously monitors those KPIs post-implementation to validate hypotheses, and understands future enhancement opportunities.
• Articulates clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals.
• Optimizes the product and feature roadmap assessing priorities and trade-offs.
• Works closely with internal UX and the A/B testing teams to define solutions that address customer needs and areas of opportunity as well as tests for upcoming initiatives and future itierations.
• Deeply understands customer pain points through research and data, translating them into clear, concise epic-level requirements.
• Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery.
• Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.).
• Collaborates with business stakeholders to maintain a backlog of feature requests and a robust product roadmap.
• Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work.
• Presents to executive leadership on a regular basis, outlining success, metrics, and strategy.
• Understands technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency.
• Fully understands and remains up-to-date on the competitive landscape.
• Discovers testing opportunities with new or existing features.
• Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree