Sr. Product Manager, Internal Tools & Analysis

Change.org

5d•$152,500 - $179,500•Remote

About The Position

Change.org is hiring a Sr. Product Manager to help a small, senior team build a new democracy-facing platform that identifies areas of agreement among constituents and helps turn them into effective policy and action. The role owns trust and compliance, internal tools, and testing and analysis, and serves as the product team’s main connection to program managers who run deliberation cycles. The platform aims to make civic participation more engaging, persuasive to government leaders, and efficient to scale. The role focuses on the important operational and product work that keeps the platform trustworthy and scalable. This includes moderation systems and rubrics, privacy and policy obligations such as GDPR, internal tools for campaign operations, and rigorous experimentation and reporting. The product manager will work closely with program managers, a dedicated engineer, decision-maker users, and partners across groups including marketing and communications. They will also manage external vendors, handle user requests, and extend product management and design capacity through discovery, briefs, cross-functional coordination, analysis, and AI-assisted development. The ideal candidate is an AI-fluent product manager who is comfortable moving between operational workflows, analysis, moderation, and campaign support. They bring sound judgment to high-trust work, act decisively amid ambiguity, and use quantitative and qualitative evidence to guide product decisions. This is a full-time remote role based in the United States.

Requirements

At least 5 years of product management experience, or product-adjacent experience such as product analytics or product operations with ownership of shipped outcomes.
Experience building for operators, administrators, or intermediaries as well as end users.
Strong quantitative and qualitative analytical skills, including comfort with spreadsheets, SQL, product analytics tools, and experimentation such as A/B tests and holdouts.
Familiarity with product analytics tools such as Amplitude, Mixpanel, or equivalent.
Hands-on experience using AI tools for real work, such as shipping prompts into a product, building LLM-based evaluations, using Claude Code or Cursor, or creating agentic workflows.
Ability to assess where AI is useful and where human involvement remains necessary.
Sound judgment in high-trust work involving moderation, privacy, public officials, and platform participants.
Ability to design repeatable processes, act amid ambiguity, and take ownership of outcomes.

Nice To Haves

Experience with B2B SaaS or internal tooling.
Experience in regulated or high-trust domains such as benefits, payroll, fintech, health, trust and safety, or civic and policy teams at technology companies.
Direct experience designing or auditing evaluation frameworks.
Experience with paid acquisition platforms such as Meta Ads or Google Ads.
Experience managing external partners or vendors.
Background in civic technology, deliberative democracy, journalism, or policy.

Responsibilities

Own moderation systems and rubrics, privacy and policy obligations such as GDPR, and due diligence for a platform connected to public officials and public decisions.
Own internal tools and the admin layer for the operations team, productizing workflows such as city research, decision-making, and preparation of materials for local government partners.
Partner with a dedicated engineer to develop internal tools and treat operations staff as core product users.
Serve as the product-side liaison to program managers running deliberation cycles, supporting campaigns from platform setup and audience acquisition through in-cycle monitoring and post-cycle reporting.
Bring program manager and decision-maker user insights into product development.
Design and run A/B tests, instrument deliberation cycles, build dashboards, and document actionable findings.
Ensure testing continues after features launch, and audit LLM-based or human evaluation rubrics to assess whether their signals are reliable.
Manage external partners and vendors, including paid acquisition partners, tooling vendors, contractors, and other collaborators.
Coordinate across groups, particularly marketing and communications and program management, so campaigns, launches, and product changes remain aligned.
Prepare initial analyses and synthesis to help product, design, and engineering move faster.
Handle inbound user requests, monitor them, and create a system for responding and learning from them.
Run discovery, draft briefs, lead cross-functional initiatives, and help bring work to completion using the team’s Claude-centered AI development process.