Sr Product Manager, Financial Crimes Compliance (FCC)
About The Position
Happen Bank is seeking a Senior Product Manager to shape and deliver technology and tools for its Financial Crimes Compliance (FCC) organization. The role partners with FCC, Fraud Operations, Engineering, Data, and Risk to modernize investigator workflows, strengthen compliance capabilities, and improve financial crime investigations. The Product Manager will define product vision, lead discovery, and deliver scalable solutions that improve investigator efficiency, consistency, and quality while meeting regulatory and operational requirements. The role owns FCC product vision and strategy, translates investigator and operational needs into an outcome-driven roadmap, and leads research, prototyping, experimentation, and performance measurement. It drives delivery of tools and platform enhancements, helps develop operational processes and case management workflows, and partners on data and system architecture and controls. The position also builds alignment across Product, FCC, Operations, Technology, Data, Risk, Compliance, and Servicing, communicating roadmaps and outcomes to senior and executive leaders. The role is based in San Francisco or New York and follows a hybrid model, with in-office attendance on Tuesdays, Wednesdays, and Thursdays. Remote placement is not considered. The position primarily works local hours (Pacific or Eastern Time), with flexibility across time zones when needed, and requires travel to Happen Bank offices or other locations as needed.
Requirements
- At least 4 years of Product Management experience, including experience supporting Financial Crimes Compliance (FCC) technology, products, or related solutions.
- Bachelor's degree or higher, or an equivalent combination of education and experience.
- Direct experience developing or supporting FCC technology solutions, including fraud, anti-money laundering, sanctions, and investigation workflows.
- Experience contributing to financial crime prevention and deterrence strategies and translating compliance requirements into product capabilities.
- Experience using AI to address compliance and FCC challenges, with understanding of its limitations, data sensitivity, and the importance of human judgment and oversight.
- Proven record of improving operational efficiency, consistency, or service quality through product innovation.
- Strong product judgment and ability to balance investigator needs, business objectives, technical constraints, and regulatory requirements.
- Experience working in complex, regulated environments and influencing senior stakeholders across multiple functions.
- Ability to make decisions amid ambiguity and incomplete information using data, research, and structured learning.
- Comfort working in a matrixed environment, balancing competing priorities, and creating stakeholder alignment.
- Exceptional communication and collaboration skills, including the ability to translate complex information into clear decisions and actionable recommendations.
- Ownership of outcomes, proactive identification of opportunities to improve team workflows, and willingness to share effective approaches with colleagues.
Responsibilities
- Help define the product vision and strategy for FCC technology, including platforms, workflows, and investigator tools.
- Translate operational challenges, investigator needs, and business objectives into an outcome-driven product roadmap, prioritizing investments by measurable impact, success metrics, and strategic alignment.
- Partner with FCC leadership and cross-functional stakeholders to align product priorities, technology capabilities, and operational requirements.
- Lead product discovery to understand investigator behavior, workflow inefficiencies, system gaps, and operational challenges; validate solutions through research, prototyping, data, and experimentation.
- Define success criteria for initiatives and evaluate results using performance data, telemetry, and qualitative feedback to continuously improve outcomes.
- Promote evidence-based decision-making and help teams iterate and adjust priorities when solutions are not delivering the intended impact.
- Drive delivery of FCC tools and platform enhancements that improve investigator productivity, operational efficiency, consistency, and scalability.
- Partner with Engineering and Design to balance delivery speed, technical feasibility, user experience, and long-term platform health while meeting regulatory, security, and risk requirements.
- Develop and improve operational processes, partner on system and data architecture, and implement and monitor controls supporting effective FCC operations.
- Build understanding of data sources across platforms and partner with Fraud Operations to develop cohesive case management and investigation processes.
- Establish effective ways of working across Product, FCC, Operations, and Technology teams, promoting accountability, collaboration, and continuous improvement.
- Influence decisions across Technology, Data, Operations, Risk, Compliance, and Servicing to support product alignment and platform scalability.
- Build trusted partnerships with FCC leaders and cross-functional stakeholders, communicating product roadmaps, priorities, progress, and outcomes to senior and executive leadership.
- Share product management best practices and strengthen product discovery, execution, and collaboration across teams.
Benefits
- Medical, dental, and vision plans for employees and their families.
- 401(k) match.
- Health and wellness programs.
- Flexible time off policies for salaried employees.
- Up to 16 weeks of paid parental leave.
- Relocation, based on actual job level.
- Potential eligibility for long-term awards (equity) and an annual bonus based on company performance, employee performance, and eligible earnings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
