Sr Product Manager, Financial Crimes Compliance (FCC)
About The Position
Happen Bank is seeking a Senior Product Manager to shape and deliver technology and tools supporting its Financial Crimes Compliance (FCC) organization. The role partners with FCC, Fraud Operations, Engineering, Data, and Risk to modernize investigator workflows, strengthen compliance capabilities, and improve the management of financial crime investigations. The position helps define the long-term product vision and leads discovery and delivery of scalable solutions that improve investigator efficiency, consistency, and quality while meeting the regulatory and operational requirements of a financial institution. It owns product strategy and roadmaps, validates and measures product outcomes, drives platform and workflow improvements, and builds alignment across Product, FCC, Operations, Technology, Data, Risk, Compliance, and Servicing. The role uses a hybrid work model from eligible offices in San Francisco or New York, with in-office attendance Tuesdays, Wednesdays, and Thursdays. Remote placement is not considered. The position primarily works local Pacific or Eastern Time hours, with flexibility across time zones as needed, and requires travel to Happen Bank offices or other locations as needed.
Requirements
- At least 4 years of Product Management experience, including experience supporting Financial Crimes Compliance technology, products, or related solutions.
- Bachelor's degree or higher, or an equivalent combination of education and experience.
- Direct experience developing or supporting Financial Crimes Compliance technology solutions, including fraud, anti-money laundering, sanctions, and investigation workflows.
- Experience contributing to financial crime prevention and deterrence strategies and translating compliance requirements into product capabilities.
- Experience using AI to solve compliance and FCC challenges, with an understanding of its limitations, data sensitivity, and the importance of human judgment and oversight.
- Proven track record of improving operational efficiency, consistency, or service quality through product innovation.
- Strong product judgment and ability to balance investigator needs, business objectives, technical constraints, and regulatory requirements.
- Experience operating in complex, regulated environments and influencing senior stakeholders across multiple functions.
- Ability to make decisions amid ambiguity and incomplete information, using data, research, and structured learning to guide direction.
- Comfort working in a matrixed environment, balancing competing priorities, and creating alignment across stakeholders.
- Exceptional communication and collaboration skills, including translating complex information into clear decisions and actionable recommendations.
- Ownership of outcomes, proactive identification of workflow improvement opportunities, and willingness to share effective approaches with colleagues.
Responsibilities
- Help define the product vision and strategy for FCC technology, including platforms, workflows, and investigator tools.
- Translate operational challenges, investigator needs, and business objectives into an outcome-driven product roadmap, prioritizing investments by measurable impact, success metrics, and strategic alignment.
- Partner with FCC leadership and cross-functional stakeholders to align product priorities, technology capabilities, and operational requirements.
- Lead product discovery to understand investigator behavior, workflow inefficiencies, system gaps, and operational challenges; validate solutions through research, prototyping, data, and experimentation.
- Define success criteria for product initiatives and use performance data, telemetry, and qualitative feedback to evaluate results and continuously improve outcomes.
- Promote evidence-based decision-making and help teams iterate quickly and adjust priorities when solutions do not deliver the intended impact.
- Drive delivery of FCC tools and platform enhancements that improve investigator productivity, operational efficiency, consistency, and scalability.
- Partner with Engineering and Design to balance delivery speed, technical feasibility, user experience, and long-term platform health while meeting regulatory, security, and risk requirements.
- Develop and improve operational processes, partner on system and data architecture, and implement and monitor controls that support effective FCC operations.
- Build a deep understanding of data sources across platforms and partner with Fraud Operations to develop cohesive case management and investigation processes.
- Establish effective ways of working across Product, FCC, Operations, and Technology teams, promoting accountability, collaboration, and continuous improvement.
- Influence decisions across Technology, Data, Operations, Risk, Compliance, and Servicing to support product alignment and platform scalability.
- Build trusted partnerships with FCC leaders and cross-functional stakeholders, communicating roadmaps, priorities, progress, and outcomes to senior and executive leadership.
- Share product management best practices and help strengthen product discovery, execution, and collaboration across teams.
Benefits
- Medical, dental, and vision plans for employees and their families.
- 401(k) match.
- Health and wellness programs.
- Flexible time-off policies for salaried employees.
- Up to 16 weeks of paid parental leave.
- Potential eligibility for long-term equity awards and an annual bonus.
- Relocation based on actual job level.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
