Sr. Product Manager - Tech, SMB Financing, Small and Medium Business Financing

Amazon•Seattle, WA

24d•Onsite

About The Position

Join WW SMB Financing, a team that is building the future of small and medium business financing by leveraging Amazon's scale and capabilities to democratize access to capital for millions of sellers worldwide. Our team operates with the agility of a fintech startup within Amazon. The WW SMB Financing organization is seeking a PM to drive our global products CX. This role presents a unique opportunity to revolutionize how small and medium businesses access working capital, combining deep technical expertise with customer-centric product development.

Requirements

Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools

Responsibilities

Define the product roadmap and bring your vision to life by leading a cross-functional team of engineers, designers, program managers, scientists and other product owners.
Create product requirements that are clear with measurable success criteria. Define a rollout GTM plan and ensure delivery of the plan. Define, track, and improve key CX metrics.
Map and optimize end-to-end customer journeys, identifying friction points and opportunities to improve conversion, satisfaction, and retention across all touchpoints.
Establish and maintain systematic feedback collection mechanisms including surveys, user testing, customer interviews, and sentiment analysis to inform product decisions.
Design and execute A/B tests and multivariate experiments to validate hypotheses and optimize customer experience metrics.
Conduct ongoing competitive intelligence and market research to identify industry best practices and differentiation opportunities.
Partner with SPS Product, UX and Research teams to influence Amazon Lending experience for NGS and Amelia. Partner with marketing, CMs and lending partners to gather insights and ensure seamless customer experience across all channels.
Drive product adaptations for different markets, regulatory requirements, and local customer preferences.

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave