Sr. Product Manager - Payments
About The Position
PracticeTek builds technology to help retail healthcare practices run more effortlessly. As one of the largest retail-healthcare technology providers in North America, PracticeTek supports over 40,000 clinics worldwide across Chiropractic, Wellbeing, Vision, and Dental. The company's mission is to revolutionize retail healthcare practices effortlessly. PracticeTek values consistent care, staying ahead, a market-in mindset, making experiences feel effortless, owning outcomes openly, and doing right in every decision. At PracticeTek, employees can shape the future of healthcare with technology, team up with passionate people, see their impact firsthand, and grow their careers in an environment that celebrates curiosity, collaboration, and continuous development. PracticeTek Pay focuses on embedding payments into the daily workflows of retail healthcare practices. This role will be instrumental in shaping payment capabilities to reduce friction for providers and patients, enhance visibility into collections and reconciliation, and support scalable payment operations across the PracticeTek portfolio.
Requirements
- Minimum of six years of SaaS product management experience, preferably with healthcare payments.
- Experience owning payments products or workflows involving processors, payment facilitators, underwriting, onboarding, compliance, PCI considerations, risk, reconciliation, reporting, or partner integrations.
- Proven ability to translate customer insights, operational pain points, business goals, and payments data into clear product requirements, roadmap priorities, and measurable outcomes.
- Strong cross-functional leadership skills, with experience partnering closely with engineering, design, QA, sales, support, customer success, payment operations, finance, legal/compliance, and external vendors.
- Preferred analytical and technical fluency, including comfort with data analysis, AI-enabled product requirements, and modern tools such as ChatGPT/Codex, Snowflake/Cortex, Claude, or similar platforms.
Responsibilities
- Own the PracticeTek Pay product strategy and roadmap: Define and prioritize embedded payment capabilities that improve provider cash flow, patient checkout, onboarding, reconciliation, reporting, and operational efficiency across PracticeTek brands.
- Drive the full product lifecycle for payments initiatives: Lead discovery, requirements, prioritization, delivery, launch readiness, and post-launch iteration in partnership with engineering, design, QA, payment operations, sales, onboarding, support, marketing, and customer success.
- Serve as the product expert for partners and workflows: Partner with internal teams and external vendors, including Adyen, Zentact, Salesforce, and other third-party providers to support cross-functional outcomes.
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match
- Culture Committee initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
