Sr. Product Manager, Patient Intake

Healthcare Outcomes Performance Co. (HOPCo)•Phoenix, AZ

11d•Onsite

About The Position

This role is for a Sr. Product Manager focused on Patient Intake. The position involves owning and maintaining the product roadmap, leading discovery activities, defining product requirements, and collaborating with cross-functional teams. The goal is to support the shift towards a product-centric, outcome-focused methodology within the patient intake suite of products, ensuring alignment with clinical, operational, and business stakeholders. The role requires a deep understanding of product management, healthcare technology, and regulatory requirements like HIPAA.

Requirements

Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
7+ years of product management experience, with at least 3 years in a healthcare setting (provider, payor, or digital health)
Proven experience owning a product roadmap end-to-end, from discovery through delivery and iteration
Background in healthcare technology, including familiarity with EHR/EMR systems, payer integrations, or care management platforms
Deep understanding of product management methodologies and frameworks (Agile, Lean, Jobs-to-be-Done, etc.)
Strong grasp of the healthcare technology landscape including provider and payor systems, care delivery models, and value-based care concepts
Understanding of HIPAA, data privacy requirements, and compliance considerations relevant to digital health products
Familiarity with UX principles and ability to partner effectively with design teams on user-centered product development
Strong product thinking with ability to balance user needs, business objectives, and technical feasibility
Excellent communication and presentation skills with ability to translate complex product decisions into clear narratives for clinical, operational, and executive audiences
Ability to facilitate discovery workshops, roadmap reviews, and sprint ceremonies with cross-functional teams
Ability to work through ambiguity and make informed product decisions with incomplete information
Strong organizational skills with capacity to manage multiple workstreams simultaneously without sacrificing quality
Adaptability to leverage AI-assisted product workflows and emerging tools for increased efficiency
Demonstrated bias toward action with entrepreneurial spirit and continuous improvement mindset
Ability to give and receive constructive feedback in a collaborative team environment
Capacity to think systemically and design solutions that scale across products and platforms
Proficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or equivalent)
Ability to synthesize qualitative and quantitative data to drive informed product decisions
Demonstrated ability to build trust and credibility with clinical, technical, and executive stakeholders
Commitment to continuous learning and staying current on healthcare technology trends and product management best practices

Nice To Haves

Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile certification preferred.

Responsibilities

Own and maintain the Patient Intake product roadmap, aligning priorities with clinical, operational, and business stakeholders
Lead product discovery activities including stakeholder interviews, user research synthesis, and competitive analysis to inform roadmap decisions
Define and manage product requirements, user stories, and acceptance criteria in collaboration with engineering and UX teams
Facilitate cross-functional discovery and planning sessions to align product direction with business goals and technical constraints
Support the shift from project-based delivery to product-centric, outcome-focused methodology within the patient intake suite of products
Partner with clinical and administrative leadership to ensure patient intake products support care delivery workflows and patient experience goals
Collaborate with engineering teams in Agile sprint cycles to prioritize the backlog, unblock delivery, and ensure high-quality releases
Define and track key product metrics (KPIs) to measure feature success, user adoption, and platform health
Present product strategy, roadmap updates, and recommendations to senior leadership and clinical stakeholders
Support integration planning and go-live readiness for new patient intake product features and partner system connections
Identify usability gaps and product optimization opportunities by synthesizing user feedback, support data, and platform analytics
Ensure product decisions account for healthcare regulatory requirements, data privacy standards (HIPAA), and clinical workflow integrity.