Sr. Product Manager, Custom Media & Strategic Reagents

Thermo Fisher Scientific • Frederick, MD

15d • $130,000 - $173,000 • Onsite

About The Position

In this Sr. Product Manager role, you will lead strategic and operational management of the Custom Media and Custom Solutions business, while also maintaining product line ownership for strategic reagent portfolios. This role supports a highly cross-functional, rapidly scaling area of the business that is critical to growth across the business unit. The successful candidate will lead custom media initiatives spanning pricing strategy, operational enablement, business continuity, and customer support, while also driving portfolio performance, forecasting, and lifecycle management for strategic reagent portfolios. The role requires strong business acumen, cross-divisional influence, and the ability to drive execution across commercial, operations, PMO, finance, supply chain, regulatory, and manufacturing partners.

Requirements

• Bachelor's degree in business, marketing, operations, life sciences, engineering, or related field required; MBA or advanced degree preferred
• 8+ years of experience in product management, portfolio management, commercial operations, or business operations within life sciences, biotech, pharmaceuticals, health tech, or related industries
• Demonstrated experience managing complex, cross-functional business initiatives and influencing across matrixed organizations
• Strong commercial and financial acumen, including experience with pricing strategy, forecasting, and portfolio or P&L management
• Proven ability to drive operational improvements, scalable processes, and business growth initiatives
• Excellent communication, stakeholder management, and executive presentation skills
• Strong analytical and problem-solving capabilities with the ability to manage ambiguity and competing priorities
• Advanced proficiency in Microsoft Excel, PowerPoint, Power BI development
• Strong understanding of data science fundamentals

Nice To Haves

• Experience supporting made-to-order manufacturing in related industry, customized media or plastics, strategic reagents, or other complex configurable product businesses
• Experience working across commercial, operations, supply chain, finance, and customer-facing project management organizations
• Experience with process improvement, PPI, pricing analytics, or operational enablement initiatives
• Familiarity with ERP & CRM systems, or related analytics and business systems
• Experience supporting high-growth or operationally complex business segments

Responsibilities

• Lead day-to-day strategic and operational management of the custom media and custom solutions business, a key growth driver for the business unit
• Own and evolve business processes supporting custom media and related custom solution offerings
• Serve as key escalation point for complex customer, pricing, operational, and supply-related issues
• Partner closely with commercial teams, PMO, BPG, operations, supply chain, finance, regulatory, and divisional stakeholders to support business continuity and customer success
• Lead pricing strategy, governance, and commercial support activities tied to strategic accounts, revenue objectives, and custom solution opportunities
• Drive operational enablement initiatives, including development of pricing tools, scalable workflows, and process improvements supporting business growth
• Lead or support PPI initiatives tied to customs operations, pricing workflows, and customer experience improvements
• Develop customer-facing strategic account materials and support key commercial growth initiatives
• Document and maintain key workflows, stakeholder alignment, escalation pathways, and continuity plans
• Maintain product line ownership responsibilities for strategic reagent portfolios
• Manage full product lifecycle activities including forecasting, pricing strategy, portfolio optimization, and profitability management
• Maintain ownership of portfolio forecasting, pricing strategy, and business performance management
• Drive portfolio growth and overall business performance through strategic and operational initiatives
• Partner with commercial and marketing teams to support portfolio visibility, customer engagement, and go-to-market execution
• Support supply continuity, risk management, product lifecycle decisions, and customer communications
• Partner with finance teams on forecasting, business performance analysis, and portfolio planning
• Represent the portfolio and business segment in cross-functional operational and process improvement initiatives

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior