Sr. Product Manager, Client Servicing Journeys

CIBC•Toronto, ON

3d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of CIBC’s team, the Senior Product Manager is responsible for developing tactical plans of a product or service for management approval, and to assume responsibility for execution of the approved plans. The role applies advanced concepts to develop, recommend and implement annual business plans, manage day-to-day product activities, support internal and external partner and stakeholder management, and support the development and implementation of new product concepts and features to continue growth and product relevance to clients. The Senior Product Manager uses independent judgement to determine methods and approaches to work, collaborating with the business to engage resources and support initiatives and ensure that the lifetime value of the client is maximized. In addition, the role supports new business development activities including initial concept development, market assessment, business case development and implementation to support CIBC’s enhanced client experience objectives while following good governance and risk management principles.

Requirements

Demonstrate experience in the financial industries (5-7+ years)
Accountability
Analytical Thinking
Building Partnerships
Client Communication
Communication
Customer Experience (CX)
Group Problem Solving
Prioritization
Problem Solving
Project Management
Strategic Planning

Nice To Haves

Strong understanding of financial, client and operational data with ability to interpret complex information, identify patterns and trends.
Analyze and assess key business drivers, derive key insights, develop recommendations and implement changes.
Stay abreast of and demonstrate strong understanding of industry and competitive positioning and developments in Canada.
Evaluate competitive best practices to formulate new ideas and execute to remain competitive.
Well-developed management and leadership skills sufficient to achieve results within a matrix organization, including the ability to influence at a senior level.
Ability to plan, prioritize and organize work effectively while managing competing priorities.
Develop strong relationships with and successfully partner with key stakeholders across the bank (Digital, Marketing, Analytics, Finance, Technology, distribution partners, etc.).
Strong communication skills including the ability to present (both written and verbal) complex, conceptual information in a clear and concise manner.
Develop and deliver senior-level communications in Insurance and across the bank.
Passionate about people. Finds meaning in relationships, and surrounds yourself with a diverse network of partners.
Builds trust through respect and authenticity.
Puts clients first. Engages with purpose to find the right solutions.
Goes the extra mile, because it's the right thing to do.
Gives meaning to data. Enjoys investigating complex problems, and making sense of information.
Confident in ability to communicate detailed information in an impactful way.
Embraces and champions change. Will continuously evolve thinking and the way of working in order to deliver best.
Creative and results oriented.
Innovative and adaptable, with excellent attention to detail.
Values matter. Brings real self to work and lives values - trust, teamwork, and accountability.

Responsibilities

Developing tactical plans of a product or service for management approval, and to assume responsibility for execution of the approved plans.
Applying advanced concepts to develop, recommend and implement annual business plans.
Managing day-to-day product activities.
Supporting internal and external partner and stakeholder management.
Supporting the development and implementation of new product concepts and features to continue growth and product relevance to clients.
Using independent judgement to determine methods and approaches to work, collaborating with the business to engage resources and support initiatives and ensure that the lifetime value of the client is maximized.
Supporting new business development activities including initial concept development, market assessment, business case development and implementation to support CIBC’s enhanced client experience objectives while following good governance and risk management principles.
Leading key initiatives end-to-end from (i) idea generation / conceptualizing (ii) solution / capability design (iii) assess financial impacts / business case (iv) lead development & build with partners (v) implement.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development