Manager, Product Manager - Case Servicing

Capital One • McLean, VA

3d • $164,800 - $205,100 • Onsite

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Customers have high expectations for servicing experiences, demanding digital-first, intelligent, omni-channel experiences. At Capital One, we are actively driving our servicing experiences toward this future state. The Manager, Product Management for Case Servicing will be responsible for working with engineer, design, operations, and strategy teams to define, prioritize, and deliver high-value enhancements across multiple operational teams. This role requires exceptional product management skills, including the ability to deploy various discovery techniques, iterate quickly, and test and learn into the correct solution; experience building on enterprise platforms; and managing a diverse set of stakeholders in a regulated environment.

Requirements

• Currently have, or be in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and 3 years of Product Management experience.

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products
• Demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions, Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence, Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value, Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks, Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.

Responsibilities

• Define, prioritize, and deliver high-value enhancements across multiple operational teams.
• Work with engineer, design, operations, and strategy teams.

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager