Manager, Product Manager - Case Servicing
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Customers have high expectations for servicing experiences, demanding digital-first, intelligent, omni-channel experiences. At Capital One, we are actively driving our servicing experiences toward this future state. The Manager, Product Management for Case Servicing Strategy will be responsible for looking across our servicing landscape to prioritize our highest leverage opportunities and prepare new experiences for development. This role requires a jack-of-all-trades mentality. A successful associate will be able to manage many stakeholders, learn new domains quickly, expertly lead discovery and ideation, and partner with other product managers and tech teams for implementation. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Looking across our servicing landscape to prioritize our highest leverage opportunities and prepare new experiences for development.
- Manage many stakeholders.
- Learn new domains quickly.
- Expertly lead discovery and ideation.
- Partner with other product managers and tech teams for implementation.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
