Senior Manager, Product Manager - Bank Fraud Servicing
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team As Senior Manager of Bank’s Fraud Prevention & Investigations workflows, you will lead the product strategy at the epicenter of customer trust, associate experience, and operational risk. Fraud servicing represents both our most critical touchpoint for protecting customers during high-anxiety moments and our single highest-leverage opportunity to curtail OpEx and direct fraud exposure. In this high-impact role, you will take full ownership of modernizing legacy fraud ecosystems, transforming complex, manual workflows into a seamless, high-velocity servicing engine that scales effortlessly across millions of banking relationships. To achieve this vision, you will spearhead a strategy anchored in backoffice automation and intelligent guidance. You will drive zero-touch automation across routine backoffice tasks to eliminate manual handoffs and operational workarounds, while equipping frontline associates with real-time, agentic AI guidance that drastically reduces cognitive load and handle times. By replacing fragmented vendor tools with cohesive, API-first capabilities, you will empower human-in-the-loop experts to focus strictly on high-judgment decisions. If you are a strategic product leader ready to drive the enterprise’s agentic capabilities and use customer-backed thinking to solve scaled operational challenges, this is your platform to drive the future of bank servicing. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently have, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and 4 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Lead the product strategy at the epicenter of customer trust, associate experience, and operational risk.
- Take full ownership of modernizing legacy fraud ecosystems.
- Transform complex, manual workflows into a seamless, high-velocity servicing engine that scales effortlessly across millions of banking relationships.
- Spearhead a strategy anchored in backoffice automation and intelligent guidance.
- Drive zero-touch automation across routine backoffice tasks to eliminate manual handoffs and operational workarounds.
- Equip frontline associates with real-time, agentic AI guidance that drastically reduces cognitive load and handle times.
- Replace fragmented vendor tools with cohesive, API-first capabilities.
- Empower human-in-the-loop experts to focus strictly on high-judgment decisions.
- Drive the enterprise’s agentic capabilities and use customer-backed thinking to solve scaled operational challenges.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Senior
