Senior Product Manager, Fraud

Upgrade•San Francisco, CA

19h•$180,000 - $200,000•Hybrid

About The Position

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. Upgrade is looking for a Senior Product Manager for our Fraud Infrastructure team. In this pivotal role, you'll own and drive key initiatives shaping our fraud detection capabilities, third-party data integrations, and consumer verification experiences. The role is perfect for those who are self-motivated, excel in an agile environment, and know how to balance strict fraud prevention with frictionless user conversion. You’ll be responsible for leading scrum teams and collaborating with fraud management, engineering, operations, information security, and external vendors to deliver impactful, measurable outcomes. Please note that this is a role in a hybrid capacity based in our SF office, with regular onsite work days on Tuesday and Thursday.

Requirements

Significant expertise in fraud strategies, models, data sources and infrastructure in a Fintech environment preferred.
5-7 years of product management experience in a fast-paced, entrepreneurial environment.
Fluency with product development tools, SQL, web analytics and AB testing software.
Experience with third party APIs & solutions integration.
Ability to lead and resolve questions and conflicts across organizational stakeholders.

Responsibilities

Drive product development for all of Upgrade’s fraud infrastructure including detection, models, third party data integration, and consumer verification measures.
Facilitate cross-functional decision making, driving key tradeoffs between conversion, fraud prevention, information security and operational considerations
Partner closely with Upgrade’s fraud management team to monitor and drive improvements on all relevant fraud KPIs
Act as product owner for scrum teams working to ship fraud platform enhancements
Evaluate and drive implementation of new third party data and software integrations
Work closely with the operations team to monitor, troubleshoot and solve issues.