Sr. Product E-Commerce Manager (Starlink)

SpaceX•Redmond, WA

1d•Onsite

About The Position

The Starlink Enterprise Sales team is hiring a results-driven, capable Sr. Product E-Commerce Manager to support Starlink’s adoption across the world. Starlink brings an unprecedented opportunity to positively impact communities, businesses, and governments worldwide. This role is part of a high velocity team with extremely high expectations – the role requires a strong balance of business and technical acumen, as well as knowledge of the Starlink product and network, to support the Enterprise Sales team in achieving revenue targets.

Requirements

Bachelor’s degree in a STEM or Business discipline or 5+ years of professional working experience in lieu of a degree
5+ years of professional experience in technical sales or product management
5+ years of previous experience in a customer-facing role

Nice To Haves

Previous technical experience focused on computer networking or software development
Experience leading complex operational and strategic initiatives
Distinctive business judgment, communication, and negotiation skills
Strong ability to prioritize the most impactful actions for the organization even in ambiguous situations
Excellent project management, problem solving and analysis skills
Experience analyzing data, identifying insights, and developing creative approaches to solving problems
Demonstrated technical aptitude for the products you’ve supported

Responsibilities

Own the user experience of Enterprise customers for Starlink.com – this includes checkout experience, customer acquisition, retention, and product marketing
Identify and develop improvements to pricing, product, and go-to-market strategies to support revenue growth and be able to defend them internally
Support the integration of new hardware and service products into Starlink’s growing portfolio – this includes pricing, operations, sales enablement, and product portfolio management
Support the sales engagements of the broader team, engage with customers, and answer questions around commercial models and product capabilities
Work in partnership with our Licensing, Government Affairs, Operations, Finance, Legal, and Product Engineering teams
Consult with Sales Operations to improve Go-to-market processes for new product offerings
Oversee technical training and development for team members
Represent Starlink at global conferences and events

Benefits

Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick time in compliance with state and federal law (for Washington State employees)
Company shuttles offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday
Sales bonus plan
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan