Sr. Product Associate – Campaign Orchestration Card Marketing Transformation

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Join a team modernizing how marketing campaigns move from idea to launch with greater speed, consistency, and control. You will help build orchestration capabilities that reduce manual effort and improve how work is planned, approved, activated, and measured. As a Senior Product Associate Marketing Orchestration in the Card Marketing Transformation team, you help improve the end to end workflow that turns campaign requests into ready to launch experiences across marketing channels. You translate marketer and execution needs into clear requirements and partner with technology, design, data, operations, and control functions to deliver enhancements iteratively. You help strengthen governance and auditability while improving cycle times and reducing rework so we can deliver better, faster marketing for our customers.

Requirements

Two or more years of experience in product, business analysis, marketing operations, marketing technology, strategy and operations, or program delivery in a cross functional environment
Demonstrated ability to translate business problems into structured requirements, including user stories, workflow steps, data fields, and acceptance criteria
Strong written and verbal communication skills, including facilitating working sessions and documenting decisions and outcomes
Structured problem solving skills, including identifying drivers of rework and proposing practical improvements
Familiarity with agile delivery practices and tools used for backlog and sprint management
Ability to collaborate effectively across technology, design, data, operations, and control functions in a matrixed environment
Comfort managing multiple workstreams, tracking risks and dependencies, and escalating with clear options and tradeoffs
Ability to create clear process flows and support documentation that enables consistent execution
Attention to detail and commitment to quality, controls, and traceability in workflows and requirements

Nice To Haves

Exposure to campaign orchestration or marketing execution workflows from intake through activation and measurement
Experience supporting activation platforms across channels such as email, push, in app, paid media, or direct mail
Experience defining operational reporting and workflow performance measures for adoption and efficiency
Familiarity partnering with governance stakeholders to embed approvals and evidence capture into tools and processes

Responsibilities

Support roadmap delivery by documenting goals, aligning work to priorities, and tracking progress against defined success measures
Partner with marketers, channel execution teams, and operations to identify orchestration pain points across handoffs, approvals, decisioning, and activation readiness
Translate business needs into buildable requirements, including epics, user stories, acceptance criteria, process flows, and data and metadata needs
Help manage and refine the backlog by organizing work, supporting prioritization artifacts, and participating in sprint planning, grooming, demos, and retrospectives
Contribute to the design of end to end orchestration workflows by defining workflow states, routing rules, validations, service levels, and exception handling
Partner with Legal, Regulatory, Risk, and Controls stakeholders to document guardrails, approvals, auditability, and evidence capture within workflows
Define operational measures such as cycle time, rework rate, defects, and adoption, and support instrumentation and monitoring of workflow performance
Coordinate cross functional delivery across dependencies, risks, decisions, and timelines, keeping documentation current in agile and collaboration tools
Produce clear status updates and executive ready readouts highlighting progress, risks, decisions needed, and upcoming milestones
Support enablement and adoption through training materials, playbooks, release notes, and change management for new features and ways of working
Drive continuous improvement by analyzing root causes of friction and recommending process or product enhancements