Sr. Process Manager - Personal Loans
About The Position
Sr. Process Manager - Personal Loans We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience. A Process Manager for Personal Loans Servicing leads the development and implementation of business intent and requirements for acquisitions marketing and product strategies. Works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative. Partners with downstream teams for managing the delivery of the initiative when applicable. Identifies ways to improve the customer experience all along the way. Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed. General Responsibilities: Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market Develop and maintain process documentation and drive continuous process improvements Perform quality assurance checks on actions taken to ensure accuracy Serve as subject matter expert to outside resources Monitors the progression of findings against mitigation plans to ensure timely closure Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution Problem-solve issues and correct errors as they arise Continually look for ways to streamline and improve overall process Stay abreast of product terms, changes and launches across card acquisitions Maintain monthly dashboards and reporting
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management
- At least 1 year of financial services experience
- At least 1 year of experience in Microsoft Office or G Suite
- Excellent communication skills
- Attention to detail
- Ability to adapt to change quickly
- Detail oriented along with the ability to connect dots among all the different teams/systems
Nice To Haves
- Bachelor’s Degree or military experience
- 3+ years of experience in Process Management, Project Management, Relationship Management or Risk Management
- 2+ years of compliance experience
- 3+ years of operational risk experience
- PMP, Lean, Agile or Six Sigma certification
- Strong communication and collaboration skills
Responsibilities
- Work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience.
- Leads the development and implementation of business intent and requirements for acquisitions marketing and product strategies.
- Works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative.
- Partners with downstream teams for managing the delivery of the initiative when applicable.
- Identifies ways to improve the customer experience all along the way.
- Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary.
- Maintain and update process documents.
- Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.
- Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market
- Develop and maintain process documentation and drive continuous process improvements
- Perform quality assurance checks on actions taken to ensure accuracy
- Serve as subject matter expert to outside resources
- Monitors the progression of findings against mitigation plans to ensure timely closure
- Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution
- Problem-solve issues and correct errors as they arise
- Continually look for ways to streamline and improve overall process
- Stay abreast of product terms, changes and launches across card acquisitions
- Maintain monthly dashboards and reporting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
