Sr. Principal Strategist, Value Led Transformation

ServiceNow • Charlotte, NC

6d • Hybrid

About The Position

The Financial Services Strategist operates with ServiceNow’s customer-centric sales teams and other key functions within ServiceNow (executive offices, industry go-to-market, solution sales) to identify, calculate, and develop value narratives for strategic customers. These narratives must demonstrate how ServiceNow’s solutions impact customers’ P&L (reduce costs, increase revenue), show industry relevancy across customer priorities and challenges, and be compelling. The role serves as the main point of contact for AMS-based Insurance account sales teams, helping them connect with senior and C-suite stakeholders and elevate messaging, communications, and experience with financial acumen and an industry-based lens. The ideal candidate possesses a combination of consulting experience at a leading strategy/consulting firm, experience from a leading Financial Services company, working knowledge of how technology drives transformation in the industry, and experience in a customer-facing role selling and delivering consulting services. The Strategist will align with core and solution account teams to seed and develop strategic opportunities, build trusted relationships with customer and partner executives, partner with sales leaders, and contribute to revenue growth in Financial Services accounts in AMS. This role is responsible for industry-relevant value strategy, value output driving pipeline generation and expansion, and value KPI design within the Insurance sector.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of experience in the financial services industry with proven success in guiding strategy, operations and day to day functions.
• 10+ years at a top tier consulting firm designing and driving transformational change for financial services clients.
• Exceptional financial acumen and modeling skills.
• Exceptional executive presentation skills – in person, on zoom, C-level.
• Ability to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams / departments on strategy, messaging and customer engagement.
• Experience producing thought leadership content and communications.
• Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment.
• Agile business mind; adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building.
• Proven ability achieving revenue targets for an overall region and accounts, in partnership with direct account sales teams.
• Superior organizational skills with ability to effectively prioritize.
• Bachelors and/or Masters degree in Business, Technology, Engineering or related fields.

Nice To Haves

• Experience acquired from working for a leading Financial Services company.
• Working knowledge of how technology can and should be leveraged to drive transformation change in the In.
• Experience in a customer-facing role selling and delivering consulting services.

Responsibilities

• Develop value narratives and horizons for ServiceNow’s most strategic customers that are industry relevant and compelling.
• Work with account teams to identify and align ServiceNow’s extended go-to-market teams around dream big value narrative ideas.
• Partner with account executives and their teams to progress pipeline by infusing value and industry expertise.
• Calculate analyses for top pursuits, including value estimates and outcome-focused business cases.
• Tailor storytelling and deliverables for customer audience and personas (i.e. CIO vs. line of business owner).
• Identify the value of use cases and key processes within Insurance.
• Work with cross-functional teams to infuse these insights and KPIs into value models, business cases, and executive presentations.
• Devise a multi-year strategy to penetrate the local market.
• Track the status of existing opportunities and key areas of pursuit.
• Maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications.
• Advise on ideal messaging, channels, and approaches with the goal of delivering the best possible solution for customers.

Benefits

• AI control tower for business reinvention
• ServiceNow AI platform brings together any AI, any data, and any workflow
• Helping 85% of the Fortune 500® work smarter, faster, and better
• Building an AI-native culture where technology and talent are unstoppable together
• Put AI to work for people

What This Job Offers

• Job Type: Full-time
• Career Level: Senior