Sr / Principal Business Impact Lead (CSM) – Industry focus (CPG, Retail, Luxury, Insurance, Pharma) - NYC

Aily Labs•New York, NY

30d•Hybrid

About The Position

Aily Labs is a fast-growing applied AI scale-up founded in 2020, with hubs in Munich, Barcelona, Madrid, New York City, and Cluj-Napoca. We build AI-powered products that help large enterprises make better decisions, faster. Our flagship AI mobile app delivers real-time, actionable business insights across core functions, breaking silos and embedding AI directly into daily business routines. Our ambition is to become the reference platform for AI-driven decision-making in large organizations. As an Industry Business Impact Lead, you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within a specific vertical such as Luxury, CPG, Retail, Insurance, or Pharma. This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority. While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal. The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position Aily as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities.

Requirements

7+ years of experience in Luxury, CPG, Retail, Insurance, or Pharma with deep understanding of industry economics and executive governance
Proven track record with Fortune 500 clients in the target industry
Strong executive presence with the ability to build lasting C-level relationships
Clear accountability for value realization and measurable outcomes
Comfortable operating autonomously in complex enterprise environment
Extreme ownership mindset with accountability for outcomes, value delivery, and account growth

Nice To Haves

Background in strategy consulting or customer success
MBA or other related academic experience
AI savvy mindset with experience using AI to solve real-world business challenges
Exposure to enterprise SaaS environments
Experience mentoring, leading, or scaling small teams or domain practices

Responsibilities

Serve as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the Aily App.
Leverage industry expertise to understand business challenges translate them into AI solutions to achieve measurable business value.
Coordinate Aily efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.
Build and sustain trusted relationships with C-level and senior stakeholders.
Develop executive champions.
Embed AI into governance forums and performance discussions.
Advise clients on how AI accelerates value within their industry context.
Bring deep understanding of industry value chains, economics, and performance drivers.
Map executive routines and governance structures to identify high-impact decision moments.
Align Aily insights to industry-specific strategic priorities and P&L levers.
Provide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrative.
Coordinate cross-domain impact tracking and executive positioning.
Translate industry knowledge and market dynamics into product refinement and industry-specific positioning.
Champion ROAI for our customers.
Orchestrate Aily’s engagement with customers to ensure value delivery.
Partner closely with Aily App users to identify and document impact and quantifiable value.
Serve as the voice of the customer within Aily to help drive product evolution.
Lead large-scale adoption and advocacy initiatives.