Sr. People Experience Manager, Venues

Topgolf

4d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We're looking for a Sr. Manager; People Experience who is as comfortable walking a venue floor as they are coaching a General Manager through a tough talent conversation. Someone who leads a team of field-facing HR partners, connects venue operations to people’s strategy, and builds the kind of HR presence that venue leaders rely on. This role is not about sitting behind a desk. It's about being a partner to our venues, understanding the business, and making sure our people are set up to succeed. If you're ready to lead a team, own a field HR model, and drive people outcomes where the guest experience is made every day this is where you do it. The Sr. Manager, People Experience leads a team of HR Business Partners who support Topgolf venue operations across assigned markets. This role serves as the strategic people partner to field and venue leadership, driving talent cycle execution, team members experience, and HR partnership across high-volume, high-energy venue environments. From regional leaders to frontline team members, this role ensures our venues have the HR support they need to grow, perform, and retain great people.

Requirements

Bachelor’s degree in human resources, Business Administration, or a related field required
7+ years of progressive HR experience within a fast-paced organization, preferably in hospitality, entertainment, or retail operations
5+ years of HR Business Partner experience supporting field or venue-based operations
5+ years of people leadership experience with direct reports
Strong understanding of employment law, associate relations, and HR compliance in multi-state environments
Proficient knowledge of adult development, learning, and performance improvement principles
Demonstrated ability to build credibility and influence with field and venue leaders at all levels
Proficiency in Microsoft Office: Excel, Outlook, PowerPoint, and Word

Nice To Haves

SHRM-SCP, SPHR, or equivalent certification preferred

Responsibilities

Lead and Develop the Field HR Team: Provide guidance and direction to a team of venue-facing HR Business Partners across assigned markets. Manage performance through consistent coaching, feedback, and accountability to ensure role expectations and service standards are met. Create an environment where each team member's strengths are leveraged and their development is prioritized. Build a high-performing field HR team that is visible, trusted, and deeply embedded in the venues they support.
Partner Strategically with Venue and Field Leadership: Partner with general managers and regional leaders to identify and address people opportunities tied to venue performance. Influence leadership decision-making across headcount planning, talent acquisition, performance management, development, engagement, and compensation. Drive and execute career and leadership development efforts that build bench strength at the venue and market level. Serve as a trusted advisor who helps venue leaders make better decisions faster.
Collaboration Across HR People Experience Team: Identify venue-level trends and business needs that should influence HR program design, rollout timing, and prioritization. Consult with subject matter experts including associate relations, compliance, compensation, talent acquisition, OD, and training to address challenges impacting venue performance. Bridge the gap between field realities and Home Office HR initiatives, ensuring what gets delivered is relevant and practical for venue teams.
Champion Team Member Experience and Venue Culture: Partner with venue leadership to ensure onboarding and cultural assimilation experiences are positive, consistent, and set team members up for success. Serve as an accessible, unbiased resource for Associates to raise concerns, and surface those concerns appropriately with venue and regional leadership. Model and reinforce Topgolf's culture and values in every venue interaction, helping build environments where team members want to stay and grow.
Deliver Training and Development in the Field: Partner with centers of excellence to deliver training across leadership development, compliance, culture, and engagement to venue populations. Serve as the on-the-ground point of contact for training content, addressing questions and supporting skill application at the venue level. Identify capability gaps in venue leadership and connect teams to the right development resources to close them.