Sr. Patient Service Specialist- Executive Wellness and Concierge Department

Vanderbilt University Medical Center•Nashville, TN

4d•Onsite

About The Position

Independently provides service to patients before, during or post-appointment. Maintains proficiency in all aspects of PSS role. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities and/or providers. May provide guidance to entry level staff members. The responsibilities listed are a general overview of the position and additional duties may be assigned.

Requirements

Customer Service (Advanced)
Patient Scheduling (Intermediate)
Patient Documentation (Intermediate)
Medical Terminology & Documentation (Intermediate)
Appointment & Procedural Scheduling (Intermediate)
Relevant Work Experience
2 years experience
High School Diploma or GED
Patient Access Specialist Certification - Health Business Insights

Nice To Haves

May provide guidance to entry level staff members.

Responsibilities

Proficiently performs all Patient Service Specialist job responsibilities.
Facilitates pre-authorization, precertification or predetermination of procedure and resolves related issues.
Manages templates including utilization, wait list and quality audits.
Monitors patient schedule and ensure optimization of resources and workflow.
Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
Participates in interview process for new PSSs.
Assists with onboarding and training of new hires and manages and reviews onboarding checklist.