Sr. Order Operations Specialist

Lucid Motors•Phoenix, AZ

About The Position

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. We are currently seeking a Sr. Order Operations Specialist to join our Sales Operations team. In this role, you will play a pivotal part in supporting Lucid’s Sales team throughout the entire order lifecycle, from reservation to delivery. Your work will span across Accounting, Finance, and Sales, ensuring seamless operations and enhanced efficiency. You will also provide critical support to customer-facing employees both at headquarters and in the field.

Requirements

Preferably 2 years of experience in an Order Operations, Sales Operations, or similar role.
Experience in automotive industry a plus.
Passion for the customer experience and an understanding of how operational efficiencies impact said experience.
Must be able to multi-task, be flexible, and perform in a fast-paced environment.
Strong skills in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Ability to work independently and think creatively with a proven track record of execution.
Exceptional organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to work a flexible schedule that includes occasional weekends.

Responsibilities

Responsible for the management of customer order configurations, payments, and refunds.
Collaborates with Accounting Team to verify invoice accuracy, ensuring precise revenue recognition.
Manage change orders and order submissions within Salesforce, ensuring the accuracy of the data.
Work closely with Finance, Audit and Systems teams to ensure orders and payments are appropriately reflected in all relevant systems
Manage requests for customer cancellations, coordinating with Accounting to issue refunds and provide proof of refunds.
Foster a collaborative learning environment by creating and maintaining training materials and conducting training sessions for potential new team members.
Provide operational support to business partners for ad-hoc initiatives.