Order Specialist

The Container Store Inc.•Atlanta, GA

2d•Onsite

About The Position

The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our vendors, customers and communities and influence every aspect of our business.

Requirements

Strong computer skills
Enjoys engaging with people and connecting with customers
Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
Proven communication and coaching skills
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Understands retail is an ever-changing industry and requires flexibility in scheduling
Must be at least 18 years of age

Nice To Haves

College degree preferred
2-5 years inventory experience preferred

Responsibilities

Pulls and prepares customer orders for pickup
Ensures that the quantity of customer orders are evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests
Executes all daily tasks so that all orders are completed on time
Communicates and follows up with customers on issues regarding their orders, all the way through resolution
Manages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the store
Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
Maintains and down stocks the Elfa product area in the Stock room
Performs daily locations audits on customers’ orders
Executes changes to staging locations and Elfa Pull Sequence
Reviews and takes timely action on the Product Not Arriving as Expected Report
Identifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery
Understands our sales goals and holds them self and the staff accountable for achieving those goals
Leads the salesfloor and performs other tasks or duties in partnership with the Managers
Actively engages with customers to solve their organizational challenges

Benefits

Competitive health, dental, and vision plans
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
Unique "1equals3" website for easy access to your benefits information and company updates
Competitive sick pay and PTO plan
Basic life insurance
Disability insurance options
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Flexible spending accounts (FSAs)
Parental leave policies
Adoption and surrogacy assistance
Fertility & maternity support program
Paid holidays
Gym membership discounts
Qualified transportation benefits program
Hefty discount on our amazing products, including merchandise, custom spaces, and services
Gift cards
Pet insurance
Service awards and retirement gifts
Recognition for exemplifying core principles
Recognition for exceptional daily contributions
Employee Resource and Affinity Groups
Opportunities to guide community giving