Sr. Commissions & Order Operations Manager
About The Position
Backblaze is seeking a Sr. Manager, Commissions and Order Operations to own two interconnected functions: deal structuring, approval, and reward, and the end-to-end commissions cycle. This role involves building a deal desk process from scratch, establishing approval workflows, order form standards, and pre-close operational rigor. The individual will also ensure clean deal data for accurate and timely commission payouts. The position requires a strong understanding of revenue operations, sales operations, or finance operations, with proven experience in deal desk management, sales commissions, Salesforce, and process design. The role is crucial for ensuring deals are structured correctly and sales representatives are compensated accurately and on time.
Requirements
- 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
- Proven deal desk experience, including order form management and approval governance
- Experience managing sales commissions end-to-end (calculation, disputes, accruals)
- Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
- Advanced Salesforce fluency: opportunity data, CPQ, and reporting
- Strong process design instincts; ability to build from scratch with minimal structure
- Excellent cross-functional communication and stakeholder management skills
- Experience at a B2B SaaS or technology company with subscription &/or consumption billing
- Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)
Responsibilities
- Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures.
- Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership.
- Own all order form templates; manage version control and field-level standards in Salesforce/CPQ.
- Create and maintain deal desk SLAs, escalation paths, and exception handling documentation.
- Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close.
- Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting.
- Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors.
- Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows.
- Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence.
- Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes.
- Finalize commission data for payroll processing; maintain SOX-compliant controls.
- Investigate and resolve disputes in a documented, timely manner; report trends to leadership.
- Support annual incentive plan design alongside Finance, Sales, and HR.
- Provide data-backed recommendations on compensation structures and deal economics.
- Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward.
- Build and maintain comprehensive process documentation across both functions.
Benefits
- Healthcare for family, including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
