Sr Operations Team Lead

Bank of America•Addison, IL

About The Position

The Sr Operations Team Lead supports Document Execution within Mortgage Default & Subservicing Oversight (MDSO), providing operational leadership across workflows that support default mortgage documentation. Document Execution supports the generation of financial data and the signing and notarization of legal documents within default mortgage. The role provides operational oversight and work coordination, supports timely execution against established deadlines, researches and resolves complex operational issues and exceptions, reinforces adherence to procedures and controls, guides employees, and coordinates with business partners to resolve operational dependencies. The position may also include responsibility for managing associates. It includes coaching and developing team members, fostering an inclusive team, promoting process knowledge and continuous improvement, communicating business priorities, managing risk and expenses, supporting talent development, and delivering business outcomes through effective team management.

Requirements

Current experience in Document Execution operations.
Demonstrated experience identifying, researching, analyzing, and resolving complex operational issues and exceptions.
Demonstrated ability to manage operational priorities, escalations, deadlines, and competing business needs.
Demonstrated experience providing operational guidance, coaching, or technical support to employees.
Experience working within established procedures, controls, and documentation requirements.
Ability to identify issues requiring escalation and effectively communicate complex operational matters to leadership and business partners.
Strong written and verbal communication skills.
Demonstrated ability to collaborate across teams and business partners to coordinate work and resolve operational issues.

Nice To Haves

Knowledge of default mortgage servicing and legal-document execution processes.
Experience researching complex servicing, documentation, or operational exceptions.
Experience supporting operational process, procedure, workflow, or technology changes.
Experience supporting operational risk, control, audit/exam, and testing activities.
Experience reviewing operational data or reporting to identify trends, exceptions, or issues requiring follow-up.
Experience identifying opportunities to standardize, simplify, automate, or improve operational workflows.
Demonstrated ability to work across functions to resolve complex operational issues and support process execution.

Responsibilities

Provide operational oversight and coordinate Document Execution activities to support timely and accurate completion of work and established deadlines.
Identify, research, analyze, and resolve complex operational issues and exceptions using Document Execution and default servicing knowledge.
Provide guidance and technical support to employees on complex or non-routine work, procedures, exceptions, and operational requirements.
Monitor workflow execution, priorities, aging, and escalations; identify matters requiring intervention and coordinate follow-up.
Ensure adherence to established procedures, controls, documentation requirements, and operational execution standards.
Review exception requests, determine appropriate operational handling within established authority, and refer more complex matters to senior management as appropriate.
Identify recurring operational issues and workflow gaps and support solutions that improve consistency, efficiency, and execution.
Support Procedure Content Validation, procedure reviews and updates, and implementation of operational or regulatory changes affecting Document Execution.
Support testing, validation, remediation, and implementation activities associated with process, workflow, or technology changes.
Coordinate with internal business partners to research and resolve documentation issues, operational dependencies, and complex exceptions.
Support audit, exam, risk, and control-related activities through operational research, documentation review, and issue follow-up.
Coach employees and share knowledge to strengthen teammate proficiency, process understanding, and execution consistency.
Support leadership with operational reporting, business routines, issue identification, and escalation of material operational or execution concerns.
Identify opportunities to standardize, simplify, automate, or improve operational workflows.
Manage team workload and provide oversight and direction to the team.
Maintain internal, operational, and financial controls and work within the business unit's risk appetite.
Create an inclusive team, promote data-driven decisions and continuous improvement, communicate clearly, identify and escalate risks, develop talent, manage expenses, and deliver results through effective team management.