Sr Operations Team Lead

Bank of America•Addison, IL

About The Position

The Sr Operations Team Lead supports Manage Foreclosure Operations within Mortgage Default & Subservicing Oversight (MDSO), providing operational leadership across foreclosure workflows from referral through foreclosure sale and redemption expiration. The role supports progression through key milestones, including first legal/reasonable diligence deadline calculation and senior lien sale oversight, while ensuring compliance with state, federal, regulatory, investor, and insurer requirements. The role provides operational oversight and work coordination, supports timely progression through foreclosure milestones, researches and resolves complex operational issues and exceptions, reinforces adherence to procedures and controls, guides employees, and coordinates with business partners to resolve foreclosure impediments and operational dependencies. The position may also have responsibilities for managing associates.

Requirements

Current experience in Foreclosure operations.
Demonstrated experience identifying, researching, analyzing, and resolving complex operational issues and exceptions.
Demonstrated ability to manage operational priorities, escalations, deadlines, and competing business needs.
Demonstrated experience providing operational guidance, coaching, or technical support to employees.
Experience working within established procedures, controls, and documentation requirements.
Ability to identify issues requiring escalation and effectively communicate complex operational matters to leadership and business partners.
Strong written and verbal communication skills.
Demonstrated ability to collaborate across teams and business partners to coordinate work and resolve operational issues.
Understanding of foundational operations and familiarity with a specific product line.

Nice To Haves

Knowledge of default mortgage servicing and foreclosure operations, including foreclosure milestones, holds, sale-readiness activities, and post-sale processes.
Experience researching complex foreclosure, servicing, milestone, sale, hold, or operational exceptions.
Experience supporting operational process, procedure, workflow, or technology changes.
Experience supporting operational risk, control, audit/exam, testing, remediation, or procedure-validation activities.
Experience reviewing operational data or reporting to identify trends, exceptions, or issues requiring additional follow-up.
Experience identifying opportunities to standardize, simplify, automate, or improve operational workflows.
Demonstrated ability to work across functions to resolve complex operational issues and support process execution.
Skills in leadership development, performance management, process management, process performance management, talent development, account management, client management, customer service management, relationship building, business operations management, policies, procedures and guidelines, and risk management.

Responsibilities

Provide operational oversight and coordination of foreclosure activities to support timely and accurate progression of loans through key foreclosure milestones from referral through sale/redemption expiration.
Identify, research, analyze, and resolve complex operational issues and exceptions involving foreclosure milestones, holds, sale readiness, investor or insurer requirements, and process execution.
Provide guidance and technical support to employees regarding complex or non-routine foreclosure work, procedures, exceptions, milestones, holds, and operational requirements.
Monitor workflow execution, priorities, milestone aging, and escalations; identify matters requiring intervention and coordinate appropriate follow-up.
Ensure adherence to established procedures, controls, documentation requirements, and operational execution standards.
Review exception requests and determine appropriate operational handling within established authority, referring more complex matters to senior management as appropriate.
Support execution and oversight of sale-readiness activities and foreclosure protections in accordance with established procedures and requirements.
Support monitoring and resolution of foreclosure holds and impediments to promote accurate progression of loans through required milestones.
Identify recurring operational issues, milestone delays, exceptions, and workflow gaps and support solutions designed to improve consistency, efficiency, and execution.
Support Procedure Content Validation, procedure reviews, updates, and implementation of operational, investor, insurer, or regulatory changes affecting Foreclosure Operations.
Support testing, validation, remediation, and implementation activities associated with process, workflow, or technology changes.
Coordinate with internal business partners to research and resolve foreclosure issues, operational dependencies, and complex exceptions.
Support audit, exam, risk, and control-related activities through operational research, documentation review, and issue follow-up.
Provide coaching and knowledge sharing to strengthen teammate proficiency, process understanding, and execution consistency.
Support leadership with operational reporting, business routines, issue identification, and escalation of material operational or execution concerns.
Identify opportunities to strengthen milestone and aging visibility, standardize documentation and evidence retention, improve exception oversight, and reduce manual workflow dependencies.
Resolve day-to-day problems and execute deliverables within the business unit.
Apply knowledge of end-to-end processes and ensure adherence to bank and regulatory policies and procedures when making decisions that impact operations and product lines.
Manage team workload and provide oversight and direction to the team.
Evaluate efficiencies, identify areas for improvement and growth, and implement process improvement opportunities.
Maintain internal, operational, and financial controls and work within the business unit’s risk appetite.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, convey the rationale, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.