Sr Operations Specialist, Labs

DoorDash USA•Charlotte, NC

9h•Hybrid

About The Position

This role is the day-to-day backbone of the region's workforce. You'll support your manager on coverage across every site — flagging gaps early and stepping in to close them. Training and compliance, though, are yours to own: you run it, keep it current, and make sure every worker's records stay accurate and audit-ready at all times.

Requirements

Experience in operations, logistics, scheduling, or leading a team (bonus points for last-mile delivery experience)
Comfortable managing a flexible workforce through a staffing platform tool
Strong organizational habits — this role owns compliance and training records
Must have access to a reliable personal vehicle and a valid driver's license, as the role requires regional travel between sites and runner coverage to merchant locations
A positive, can-do attitude and comfort operating with more autonomy and a broader scope of ownership

Nice To Haves

Last-mile delivery experience

Responsibilities

Own day-to-day scheduling across every site in the region
Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly
Onboard and train new workers joining the temporary staffing network
Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready
Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations
Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability.
Identify where training is missing and create new content to close the gap
Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems
Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce
Build positive, trusted relationships with merchants and local partners
Represent the program with professionalism in every interaction
Keep your manager in the loop on coverage and training status, clearly and proactively
Share on-the-ground observations that help improve the service and strengthen community adoption