Senior Operations Specialist, Labs

DoorDash USA • Fort Worth, TX

9h • $28 - $42 • Hybrid

About The Position

This role is the day-to-day backbone of the region's workforce. You'll support your manager on coverage across every site — flagging gaps early and stepping in to close them. Training and compliance, though, are yours to own: you run it, keep it current, and make sure every worker's records stay accurate and audit-ready at all times.

Requirements

• Operations, logistics, scheduling, or leading a team experience
• Comfortable managing a flexible workforce through a staffing platform tool
• Strong organizational habits — this role owns compliance and training records
• Must have access to a reliable personal vehicle and a valid driver's license, as the role requires regional travel between sites and runner coverage to merchant locations
• A positive, can-do attitude and comfort operating with more autonomy and a broader scope of ownership

Nice To Haves

• Last-mile delivery experience

Responsibilities

• Own day-to-day scheduling across every site in the region
• Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly
• Onboard and train new workers joining the temporary staffing network
• Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready
• Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations
• Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability.
• Identify where training is missing and create new content to close the gap
• Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems
• Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce
• Build positive, trusted relationships with merchants and local partners
• Represent the program with professionalism in every interaction
• Keep your manager in the loop on coverage and training status, clearly and proactively
• Share on-the-ground observations that help improve the service and strengthen community adoption

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed