Sr Operations Professional-U

Ameriprise Financial Services, LLC • Minneapolis, MN

17h • $44,400 - $66,600 • Hybrid

About The Position

Independently process, reconcile, and/or balance an assigned product according to department policies and procedures. Ensure transaction requests are handled accurately, compliantly, and seamlessly, with minimal direction. Work with internal and external business partners to research and resolve issues in a timely manner, and ensure transactions follow industry rules, regulations, and internal compliance procedures. The role uses computer applications to provide operational processing information and take appropriate action, and may participate in team or department projects.

Employees work in the office at least four days per week, with flexibility to work from home one day per week. Some roles may have different or additional in-office expectations, which will be discussed during the hiring process.

Requirements

• High school diploma or GED.
• 1–3 years of relevant experience; post-secondary education and relevant work experience may be interchanged to meet the combined minimum qualifications.
• Previous operations, processing, or customer service experience.
• Ability to research and resolve problems.
• Ability to manage multiple priorities in a fast-paced, results-driven, transaction-based environment.
• Demonstrated understanding of company and industry regulatory requirements.
• Strong written and verbal communication skills.
• Strong attention to detail and demonstrated ability to meet accuracy standards in high-volume processing.
• Valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

• Ability to understand and communicate complex issues.
• Product-specific or financial services industry experience.

Responsibilities

• Independently process, reconcile, and/or balance assigned products accurately, promptly, and in compliance with applicable procedures.
• Partner with internal and external business partners to research and resolve issues, troubleshoot, and provide seamless service.
• Identify process improvements and work with appropriate resources to implement solutions.
• Use computer applications to provide operational processing information and take appropriate action.
• Participate in team or department project requests as assigned.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Some roles may be eligible for variable pay such as bonuses, commissions, and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED