Sr. Operations Production Coordinator - Balancer II (Essential Onsite)

Capital One • Richmond, VA

12d • Onsite

About The Position

Sr. Operations Production Coordinator - Balancer II (Essential Onsite) The Role The Evening Items Processing Senior Coordinator will ensure the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include items processing and meeting regulatory requirements daily. Responsibilities Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information Responsible for approval of customer and bank adjustment transactions Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work Assists with training of new associates Other duties as assigned by manager Location: T his role is an essential position and requires on site attendance Schedule: Monday through Friday, 3:30pm-12:00am EST with required weekends

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in banking or financial industry
• At least 1 year of experience using Google Suite or Microsoft Office

Nice To Haves

• At least 4 years of customer service or call center experience
• At least 2 years experience in banking or financial industry
• At least 2 years of experience using Google Sheets or Excel
• At least 1 year of data entry experience

Responsibilities

• Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
• Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
• Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
• Responsible for approval of customer and bank adjustment transactions
• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
• Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
• Assists with training of new associates
• Other duties as assigned by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees