Essential Onsite - Principal Quality Assurance Coordinator

Capital One•Salt Lake, UT

11d•Onsite

About The Position

As a Principal Quality Assurance Coordinator at Capital One, you will be responsible for providing floor support for our monitoring agents and leadership team with a focus on identifying key regulatory risks, ensuring testing efficacy, and improving operational processes. You will also have a commitment to providing insights which provide meaningful value to our business partners along with supporting second and third line review requests.

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Google Suite or Microsoft Office
At least 2 years experience working in the Financial Industry

Nice To Haves

At least 1 year of Process Management experience
Business Process Management Certification (BPM)
At least 1 year of quality assurance experience

Responsibilities

Conduct quality assurance testing measurements and validations that provide information critical to assessing regulatory compliance and customer experience.
Complete manual quality assessments by navigating a mobile workstation throughout various production zones. This involves physical tasks such as lifting and opening boxes, as well as relocating mail trays to verify the quality of collateral paper, necessitating a daily activity level of at least 10,000 steps.
Perform data entry and data research activities.
Respond to questions and requests from testers, management and key stakeholders.
Execute and provide recommendations for process improvements and/or operating procedures.
Document procedures in accordance with established policies
Generate and distribute updates and reports as needed
Assist with cross training and calibration efforts
Support assorted Audit requests and sample walkthroughs