Sr Operations Consultant, Patient Access

Hummingbird Healthcare

1d•Remote

About The Position

We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary We’re solving a problem that affects everyone, and we’re doing it in a way that hasn’t been done before. If you’re the kind of person who runs toward hard problems, lace up your shoes with us. Access to healthcare is broken. Getting an appointment, refilling a prescription, asking a quick question, or connecting with your provider for a virtual visit shouldn’t be this hard. At Hummingbird, we’re working to change that—partnering with healthcare organizations to design, implement, and optimize patient access in ways that have real, measurable impact on real people. As a Sr. Operations Consultant on our Service Delivery team, you’ll be embedded in that work from day one. You won’t always know exactly how we’ll solve a problem when you start—but you’ll believe we can, and you’ll bring the rigor, curiosity, and healthcare fluency to figure it out. That’s the spirit of this role. Your days will be a mix of workflow analysis, current-state discovery, stakeholder facilitation, and translating findings into actionable recommendations. You’ll own delivery across workstreams, lead design sessions, and help healthcare organizations move from fragmented, decentralized patient access to something far more effective. The work is fast-paced, complex, and visible. You’ll be able to point to tangible results that improve the patient experience. This role is fully remote but works mostly PST/MST hours and includes up to 40% travel, at least once per month, to work directly with client teams on-site. Depending on candidate experience, this role may be filled at the Sr. Consultant or Principal Consultant level. If you're someone who not only delivers complex work but has also built the playbooks, methods, or standards others run on — that's the Principal track.

Requirements

4–5+ years of experience in healthcare operations, patient access, or a related advisory/consulting role with demonstrated independent delivery in complex, cross-functional environments.
Hands-on experience working within health systems that use Epic: you understand how the platform functions operationally, even if you weren’t an Epic analyst.
Frontline or supervisory experience in clinic operations, including authorizations, scheduling, referrals, front office workflows, and a clear sense of what operational improvement actually means for a healthcare organization.
Experience working with or within contact centers: managing, centralizing, or standardizing patient access functions.
Ability to lead design sessions and client-facing meetings with confidence, clarity, and polish.
Strong analytical skills; comfortable using data and operational metrics to identify gaps and make access improvement recommendations.
Experience with process documentation tools such as Visio, and familiarity with project management practices.
Skilled communicator across clinical and non-clinical stakeholders, including executive audiences.
A growth mindset and comfortable operating in ambiguity and motivated by building something that hasn’t been built before.

Nice To Haves

Epic certifications – Cadence, Ambulatory, and/or Referrals are especially useful
Experience building decision trees or clinical/operational workflow logic.
Experience leading programs across multiple workstreams or healthcare organizations in an advisory capacity.
Background in startup or rapidly growing environments where you’ve had to build structure while moving quickly.

Responsibilities

Lead structured discovery and current-state assessments to identify workflow gaps, access barriers, and improvement opportunities across patient access functions.
Translate findings into clear, evidence-based recommendations grounded in Hummingbird’s delivery standards and adapted to each client’s context.
Own delivery across assigned workstreams, managing tasks, dependencies, and stakeholder communication from problem definition through execution.
Proactively surface risks and tradeoffs, raise them early, and propose practical paths forward.
Lead client-facing design sessions, workshops, and working meetings with professionalism and executive presence.
Build trusted relationships with clinic teams and operational stakeholders, serving as a credible partner who understands both the operational and human sides of healthcare access.
Communicate updates, findings, and recommendations in ways that drive alignment and action across both clinical and administrative audiences.
Use data and operational insights to evaluate scheduling optimization, referral workflows, prior authorizations, and contact center performance.
Design decision trees, templates, and visit type logic that make workflows clearer and more consistent.
Assess contact center readiness and help clients build or centralize patient access functions they may not have had before including WFM, QA, call deflection, and knowledge management.
Document workflows, findings, and execution plans to support transparency and long-term adoption.
Mentor peers and contribute to refining delivery methods, tools, and templates others can use.
Leverage technology and automation to improve the efficiency and consistency of day-to-day delivery work.
Support core client delivery activities as needed, including contact center coverage, project support, and administrative tasks.