Sr Patient Access Associate

Nebraska Medicine•Omaha, NE

21h•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. This is an in-person role requiring face-to-face and bedside patient contact, as well as cross-training and floating to other desks. The Sr Patient Access Associate serves as the first impression of the organization, requiring strong customer service skills. Responsibilities include escorting and wayfinding for patients, obtaining patient demographic and insurance information, entering data into the electronic health record (EHR), pre-registering patients over the phone, collecting point-of-service payments, and obtaining required regulatory forms. Area-specific duties include checking in clinic and outpatient appointments, admitting surgical and inpatients, and registering and arriving patients in the Emergency Department. The role requires working in a fast-paced, high-volume environment and meeting productivity and quality metrics.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Serve as the first impression of the organization
Escorting and wayfinding for patients
Obtain patient demographic and insurance information
Enter data into the electronic health record (EHR)
Pre-register patients over the phone
Collect point-of-service payments
Obtain required regulatory forms
Check in clinic and outpatient appointments
Admit surgical and inpatients
Register and arrive patients in the Emergency Department
Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department.
Face to face and bedside patient contact required.