Patient Access Solution Consultant

RevSpring • Nashville, TN

12d

About The Position

The Solution Consultant supports the design, implementation, and optimization of solutions focused on estimates, eligibility, authorizations, orders, and discovery processes. The role combines technical and operational expertise to help clients achieve their business goals and deliver exceptional client experiences.

The consultant works with clients to understand workflows and business needs, analyzes requirements, designs tailored solutions, leads discovery sessions, and presents product demonstrations and technical explanations. The role also develops project proposals, timelines, and cost estimates; collaborates with Product, Sales, and Support; trains clients and internal teams; and troubleshoots technical or operational challenges. The consultant provides subject matter expertise in claims management, revenue cycle processes, and healthcare operations, while staying current on relevant industry trends, regulations, and technology.

The position requires the ability to communicate complex information effectively, analyze and interpret business and technical materials, write reports and procedures, and present information to internal and external audiences. The physical capabilities described include regularly sitting, using hands, reaching, and talking or hearing; occasionally standing, walking, and lifting or moving up to 10 pounds. Reasonable accommodations may be made for individuals with disabilities. Duties and standards may change from time to time, and the description does not constitute an employment contract.

Requirements

• Strong understanding of healthcare operations, revenue cycle management, or claims processing.
• Exceptional communication and presentation skills, including the ability to explain complex concepts clearly.
• Analytical mindset, strong problem-solving skills, and attention to detail.
• Previous experience in consulting or client advisory roles.
• Knowledge of regulatory standards and compliance in healthcare settings.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from internal and external audiences.
• At least 5 years of experience in a client-facing role involving estimates, eligibility, authorizations, orders, or related processes.

Nice To Haves

• Experience with SaaS technology and system integrations is highly desirable.
• Bachelor’s degree preferred.
• Certification in project management, Lean Six Sigma, or another relevant field.

Responsibilities

• Collaborate with clients to understand workflows and business needs related to estimates, eligibility, authorizations, orders, and discovery processes.
• Analyze client requirements and design solutions aligned with operational objectives.
• Provide product demonstrations and technical explanations to prospective and existing clients.
• Lead discovery sessions to identify pain points, opportunities, and system integration needs.
• Develop and present project proposals, timelines, and cost estimates for solution implementation.
• Work with Product, Sales, and Support teams to ensure seamless solution delivery.
• Provide subject matter expertise in claims management, revenue cycle processes, and healthcare operational workflows.
• Stay current on industry trends, regulatory requirements, and technological advancements affecting eligibility and authorization systems.
• Train clients and internal teams on implemented solutions.
• Troubleshoot and resolve technical or operational challenges to support client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior