Sr. Operations Associate (ACH Operations)
About The Position
The ACH Operations team is responsible for processing windows that collect and distribute ACH transactions to and from the ACH network. The team also handles exception transactions, as well as settlement entries and GL balancing. These functions are critical to the accurate and efficient processing of transactions on a crucial rail of the payment ecosystem. As the Sr. Operations Associate, you will serve as the middleman for central clearinghouse activities relating to ACH transactions from receiving the files, sorting and routing the payment data, and settling the funds. This is a subset of the overall responsibilities which will include multiple initiatives assigned by Bank Operations leadership.
Requirements
- At least 4 years of experience in banking or financial processing.
- In-depth experience in managing ACH transactions.
- Demonstrated attention to detail, organization, and time management skills.
- Ability to communicate clearly with coworkers, managers, business partners, and clients.
- Effectively worked in a team environment.
- Utilize your technical aptitude allowing for learning of company systems, platforms, and products quickly.
- Strong customer services skills.
- Worked autonomously, escalating issues, problems etc. as appropriate.
- Effectively recognized errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.
- Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.
Responsibilities
- Monitor and record the receipt of ACH transactions against a prescribed ACH delivery schedule.
- Ensure accurate and timely processing of all ACH files.
- Review system reports for file processing to resolve and record processing issues.
- Perform exception processing according to instructions received.
- Respond to customer calls regarding processing concerns.
- Review and reconcile general ledger accounts as assigned.
Benefits
- Paid Time Off
- a 401(k) matching program
- annual incentive pay
- paid holidays
- a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- health savings, flexible spending, and dependent care accounts
- adoption assistance
- an employee assistance program
- fitness reimbursement
- tuition reimbursement
- an associate wellbeing program
- an associate emergency fund
- various associate banking benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
