ACH Business Operations Analyst

U.S. Bank • Saint Paul, MN

1d • Hybrid

About The Position

This person will supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise. This role serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited. An ideal candidate will be adaptable professionals who thrive in a fast-paced operational environment, enjoy problem-solving, demonstrate strong learning agility, work effectively with others, and are willing to develop expertise in ACH operations. Start times range from 3:00pm - 5:00pm MST or CST

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• 5+ Years of related experience within ACH
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Strong understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• A willingness to learn
• Ability to make through and quick decisions

Responsibilities

• Analyzing transaction data, investigating discrepancies, coordinating with internal partners, and supporting high-value client activity through direct outreach and issue resolution.
• Managing multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment.
• Participates in the modification of existing applications or development of new applications.
• Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting.
• Ensures all documentation and requests comply with established policies and procedures.
• Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed.
• Writes test plans and performs tests of new systems and modifications to existing systems.
• Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level