Sr Operations Analyst

CLEAResult•Allentown, PA

1d•$74,000 - $111,000

About The Position

We are looking for a talented individual to join our team as a Sr Operations Analyst! We are seeking a Sr Operations Analyst to support the delivery of a portfolio of energy efficiency and demand response programs for a large electric utility in Eastern Pennsylvania. This role will play a critical part in ensuring accurate, timely program data, reporting, and operational performance across multiple program components, including residential (income eligible), commercial, and demand response offerings. This position sits at the intersection of program operations, data analytics, and system integration. The ideal candidate will support program teams through data management, reporting development, and cross-functional coordination, while also contributing to broader program oversight and continuous improvement efforts. The role will regularly collaborate with internal program staff, IT teams, subcontractors, and client counterparts to ensure seamless data flow, reporting accuracy, and compliance with program requirements. Program and operations support roles are primarily internal-facing, focused on enabling efficient program delivery, but may also include direct interaction with clients, partners, and subcontractors as needed.

Requirements

5–8+ years of relevant experience in program operations, data analytics, system integration, or related field (level/title flexible based on experience)
Proficiency in Microsoft Excel
Experience working with large datasets, multiple systems, and data validation processes
Demonstrated ability to interpret data requirements, identify data quality issues, and implement solutions
Experience coordinating with IT teams on system integrations, testing, and issue resolution
Strong organizational skills with ability to manage multiple priorities across a complex program environment
Excellent communication skills and ability to work across internal teams, clients, and external partners
Bachelor’s degree preferred or equivalent professional experience

Nice To Haves

experience with Power BI or similar reporting/visualization tools preferred
Experience with data integration tools, automated data pipelines, or system-to-system data transfers preferred
Experience supporting utility, energy efficiency, or demand response programs preferred but not required

Responsibilities

Support program delivery through management, validation, and analysis of program data across multiple systems and stakeholders
Develop, maintain, and enhance reporting tools and dashboards (including Power BI) to support program tracking, invoicing, and performance reporting
Coordinate data integration efforts between internal platforms, client systems, and subcontractor tools, ensuring accurate and timely data exchange
Partner with internal and external IT teams to support system integrations, including testing, troubleshooting, issue resolution, and ongoing maintenance
Assist in defining data requirements, mapping logic, and validation processes to ensure high data quality and alignment with reporting expectations
Support invoicing and reporting processes by ensuring data completeness, accuracy, and compliance with contractual requirements
Monitor program performance metrics and provide insights to support program management and decision-making
Contribute to process improvements, workflow optimization, and standardization across program operations
Coordinate across cross-functional teams (program, finance, IT, subcontractors) to support program execution and issue resolution
Support ad hoc analysis, reporting requests, and program operational needs as they arise