Sr. Operations Analyst

Endurance Services Limited•Charlotte, NC

2d•Hybrid

About The Position

Sompo has a unique opportunity for a Senior Operations Analyst in our Operations team. The Operations team supports consistent, effective processes and controls across insurance business segments. The team conducts operational reviews and quality audits, analyzes trends and risks, and partners with stakeholders to strengthen quality, efficiency, and the overall control environment.

Requirements

Five or more years of experience in insurance operations, underwriting support, quality assurance, audit, controls, or a related operational function, with working knowledge of insurance operations, policy lifecycle processes, risk management principles, and quality assurance methodologies.
Strong analytical, root cause analysis, problem-solving, organizational, and communication skills, with the ability to interpret data, identify trends and control gaps, develop corrective action recommendations, manage competing priorities, and deliver accurate, high-quality work within deadlines.
Demonstrated ability to build relationships, influence stakeholders without direct authority, collaborate across multiple teams, exercise sound judgment, take ownership of outcomes and independently drive process improvements and cross-functional initiatives.
Intermediate proficiency in Excel, PowerPoint, Word, and SharePoint; experience serving as a subject matter expert for requirements development and system testing.

Nice To Haves

Experience with quality assurance work, Power BI, Strategy, similar business intelligence tools, or AI-enabled tools is preferred.
Bachelor’s degree in Business, Finance, Risk Management, Insurance, Data Analytics, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
Progress toward a professional designation such as CPCU, AINS, AU, ARM, or a similar certification is also preferred.

Responsibilities

Conduct operational reviews, quality audits, and control self-assessments across insurance business segments to evaluate adherence to policies and procedures and the effectiveness of internal controls.
Gather, analyze, and interpret operational data from multiple reporting sources to identify trends, quantify risks, detect emerging issues, and support strategic decision-making.
Document findings, perform root cause analysis, develop clear recommendations, and partner with stakeholders to drive corrective actions and issue remediation through closure.
Build effective partnerships across Operations, Underwriting, Technology, and business units to strengthen the control environment and communicate findings through concise, actionable reporting.
Identify, recommend, and lead cross-functional process and technology enhancements that improve operational quality, efficiency, risk management, and control effectiveness.
Serve as a subject matter expert during User Acceptance Testing, validating new system functionality affecting submissions, policy administration, premium reconciliation, and related operational processes.

Benefits

Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits