Sr Customer Operations Analyst

PSEG Long Island•Town of Huntington, NY

47d•$79,400 - $125,600•Hybrid

About The Position

This position enhances existing databases or creates new ones to perform calculations, organize and store data, and produce reports for Revenue Operations groups. It supports sound operational decision-making through analysis of budgets, business processes, and performance data. Work includes managing the Electric Energy Service Companies (ESCO) portfolio and rate verifications; ensuring policies, process improvements, and strategies comply with the tariff, New York’s Home Energy Fair Practices Act, and Uniform Business Practices in the LIPA service territory; and monitoring and communicating regulatory changes from LIPA and state or federal regulatory bodies. The role analyzes data and prepares reports for management concerning department OSA metrics and regulatory requirements, develops business optimization strategies, improves processes, identifies strengths and weaknesses, and recommends improvements. It serves as a liaison between management and IT to communicate technical issues and help develop solutions, and produces recurring reports for the Back Office Billing department using Microsoft Access and other analytical tools. The role also supports budgeting and financial reporting, period-end close activities, business and financial performance analysis, process improvement, cross-functional collaboration, vendor and expenditure tracking, and special projects. The position is hybrid, with at least three onsite days per week. During storm or outage restoration, the employee may be assigned different duties, work extended hours, or work onsite or at another location as directed.

Requirements

BA/BS degree in Accounting, Business, Data Analytics, Social Science, or a related discipline and 5 years of experience performing analysis; in lieu of a degree, a minimum of 9 years of analytical experience may be considered.
Demonstrated proficiency in Access, Excel, PowerPoint, Word, Tableau, and SAP.
Ability to manage multiple priorities in a dynamic environment.
Strong analytical and problem-solving abilities.
Excellent verbal, quantitative, and written communication skills.
Must possess and maintain a valid U.S. driver’s license and a safe and satisfactory driving history.
Must demonstrate teamwork and initiative.
Compliance with the Department of Energy’s regulation 10 CFR 810 is required; applicable eligibility requirements must be met.

Responsibilities

Develop and manage operating and capital budgets, including variance analysis, forecasting, and financial reporting.
Create, maintain, and enhance databases, spreadsheets, reports, and data reconciliation processes to ensure data accuracy and integrity.
Support month-end, quarter-end, and year-end close activities, including journal entries, analysis, and reporting.
Analyze business and financial performance; identify trends, risks, and cost-saving opportunities; and recommend corrective actions.
Lead problem-solving and process-improvement initiatives through root cause analysis, gap assessment, and solution implementation.
Collaborate with cross-functional teams to understand business needs and deliver actionable insights.
Manage competing priorities and stakeholder requests while ensuring timely, accurate deliverables.
Track vendor contracts, invoices, and project expenditures.
Support special projects and other business initiatives as needed.
Manage the Electric Energy Service Companies (ESCO) portfolio and perform rate verifications.
Ensure policies, process improvements, and strategies comply with the tariff, New York’s Home Energy Fair Practices Act, and Uniform Business Practices in the LIPA service territory.
Monitor and disseminate regulatory changes implemented by LIPA and state or federal regulatory bodies.
Analyze data and prepare reports for management relating to OSA metrics and regulatory requirements.
Develop business optimization strategies, identify process strengths and weaknesses, and recommend improvements.
Coordinate between management and IT to communicate technical issues and support innovative solutions.
Create daily, weekly, and monthly reports for the Back Office Billing department.
Conduct data analysis using Microsoft Access and other analytical tools to identify trends, patterns, and insights.